Account Executive, Cards Services

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Account Executive, Cards Services

About your role:

As an Account Executive, Card Services at Fiserv, you will play a pivotal role in managing digital channels and electronic payments relationships with clients across North America. You will act as an advocate and ambassador for financial institutions using Fiserv’s best-of-breed solutions to better serve their consumers. You will be committed to exceeding performance results for both the clients and Fiserv, contributing to a high-performing team and showcasing reference ability, retention through renewals, and growth in product adoption and usage.

What you will do:

• Manage a regular meeting cadence with each client in your territory, both onsite and remotely.

• Educate clients on Fiserv happenings and our impact on their organization.

• Create an easy environment for clients to interact with and communicate with you and Fiserv.

• Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value, and satisfaction.

• Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.

• Coordinate team education on Digital Channels and Electronic Payments products as needed.

• Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.

• Support client visits and conferences and ensure billing accuracy.

Experience you'll need to have:

• 5+ years experience in client relationship management, service delivery, and/or sales to C-Level executives.

• Experience in electronic banking, mobile banking, and/or payments.

• Bachelor’s degree preferred, or equivalent military experience.

Experience that would be great to have:

• Experience with eCRM software such as Salesforce.

• Working knowledge of Fiserv account processing products, online banking products, and business units.

• Experience with Fiserv systems or applications.

• Additional certifications in banking or financial technology fields.

How you'll work:

• This role requires use of a computer and audio equipment.

• This role requires frequent travel 50% 

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.

#LI-JF1

Salary Range

$71,400.00 - $151,900.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For commission eligible employees, the successful candidate is eligible to earn commis