Desktop Support Specialist

IXL Learning, a leading edtech company with products used by over 14 million students worldwide, is seeking an up-and-coming IT professional to join our team. As a Desktop Support Specialist, you will join a team focused on making the lives of our coworkers easier by providing them with the technology they need to do their jobs. You'll troubleshoot workstations and laptops, be an integral part of the onboarding process, and assist in managing the technology infrastructure for the company. You should love experimenting with new technologies, enjoy helping your coworkers, and be unintimidated by juggling multiple projects.

This is a full-time position onsite in our Raleigh, NC office.  #li-onsite #LI-DE1

WHAT YOU'LL BE DOING

• Manage all Windows and macOS desktops and laptops in our San Mateo, Raleigh, and Harrisonburg offices
• Assist in the deployment, maintenance, and support of all software, hardware, and operating systems
• Assist with onboarding by setting up new accounts and hardware
• Troubleshoot issues with Windows and Linux Servers
• Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner
• Provide training to improve user awareness of all IT services and best practices
• Work with vendors in purchasing hardware and software
• Administration of Google Apps, Vonage phone system, and other office-wide employee-facing systems
• Effective communication with fellow employees

WHAT WE'RE LOOKING FOR

• BA/BS degree
• 1-3 years in an IT support environment
• Experience with Windows 10 and macOS
• Experience with Windows Server and Active Directory
• Experience troubleshooting complicated systems and problems
• Eager to learn Linux and related technologies
• Excellent writing/documentation skills
• Ability to work both independently and with small teams
• A passion for technology and helping users fix their problems
• Experience with iOS/Android/Linux a plus

ABOUT IXL LEARNING

IXL Learning is the country's largest edtech company. We reach millions of learners through our diverse range of products. For example:

• 1 in 4 students in the United States uses IXL.com
• Rosetta Stone provides an immersive learning experience for 25 languages
• Wyzant is the nation's largest community of tutors, covering 300+ subjects
• Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.