NA Commercial Operations Specialist

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The DuPont™ Tyvek® Personal Protection (DPP) business is the market leader in chemical protective clothing, serving diverse applications in the industrial, life-sciences, and emergency response segments, with a mission to provide professional workers with trusted personal protection, enabling them to safely accomplish any task from the mundane to the extraordinary. This mission is achieved through producing differentiated finished garments with category-leading brands such as Tyvek®, Tychem® and ProShield®, a broad distribution network and field support, and customer-driven innovation.  The strategic focus for the DPP business is growth via product and service innovation and commercial excellence.

Overall Function:  The primary role of the NA Tyvek® Garments Commercial Operations Specialist is to support the segment’s marketing, sales and customer service team’s critical operating tasks, ensuring they have the tools and support they need to drive sales. The Commercial Operations Specialist will manage and organize data to assist marketing and sales, lead sales enablement tasks such as creating and distributing sales aids, collateral, samples and product demonstration tools, will help with customer trainings, and will support SFDC lead management work. The selected candidate will also act as a liaison between the business team and the customer service team that supports customer inquiries, to ensure they have the tools and resources they need.  Teamwork, flexibility, proactiveness, and organization are core competencies for the role.  From a developmental standpoint, the Commercial Operations Specialist will play a critical role within the commercial team and will gain deep knowledge of the segment’s products, services and overall go-to-market strategy.     

Location:  Richmond, VA; Wilmington, DE; or remote.

Reporting Manager: Daniel Hammel, North America Marketing Manager, DuPont Personal Protection – Tyvek® Garments

Position Duties:

• Support for trade shows before and after the event, including organizing booth materials and supporting follow up requests
• Support customer and employee training events such as DuPont Academy and webinars
• Update sales enablement content and tools to reflect brand changes, new products, new positioning, translations; help in logistics of sales tools ordering for sales team
• Support onboarding of new sales and marketing team members, ensuring they have the tools and resources needed for the job
• Provide channel marketing support for core distributors
• Create and organize sales rosters and customer data
• Administrative lead for key marketing service programs such as the Tyvek® Recycling Program and SafeGUIDE™
• Act as liaison between sales & marketing teams and DuPont Customer Service teams (supporting customer inquiries), ensure teams have access to tools and library of resources to support customer inquiries
• Keep website data updated – including SafeSPEC™, Where to Buy pages
• Organize assets on digital platforms such as Showpad and MediaValet

Qualifications:

• High School Diploma, Bachelor’s degree in related field such as marketing or business (or working on BA/BS)
• Demonstrated planning and organization skills
• Demonstrated ability to effectively communicate (both oral and written) / strong interpersonal skills
• Self-motivated / self-starter; delivers on commitments
• Computer proficiency in various software programs: Microsoft Office especially Word, Excel, PowerPoint, SharePoint; Salesforce.com
• Travel ~10%

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We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are commi