Senior Program Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Program Manager

About your role:
 

As a Senior Program Manager, you have the opportunity to add value and grow your skills for large cross-functional global programs in the growing Digital Solutions business unit. We provide online banking and mobile financial services applications for over 2,300 financial institutions and to millions of customers. You will be accountable for all aspects of the management & oversight of the program and provide a single point of contact for the overarching program.  This role will run large programs consisting of 250+ people across multiple continents, countries, and a mixture of full-time & contract resources to coordinate delivery of the program.

What you will do:

• Be accountable for the delivery of the program and projects for which you are assigned for mobile banking product along with ensuring ongoing adherence to all program and project management hygiene requirements
• Plan and supervise activities for the program focused on the Mobile banking apps with stakeholders in the United States and New Zealand
• Plan and manage activities for the project consistent with program requirements with project team members and stakeholders in the India, New Zealand, and the United States
• Initiate and lead project planning activities such as Scope Definition and Management, Risk Management, Communication Management, etc.
• Create and maintain a project schedule by identifying and monitoring the overall project milestones, timelines, tasks, resources, task dependencies, and critical paths
• Control and track project performance, time allocations, cost, and quality by constantly evaluating project progress and conducting regular team status meetings
• Coordinate with other project managers and cross-functional teams to identify and monitor issues, impacts, and dependencies
• Build effective relationships with all functional areas and manage stakeholder expectations

What you’ll need to have:

• 5 years of program management experience with all phases in the full lifecycle for multiple projects and programs in a portfolio in a global enterprise with cross-functional teams distributed across global locations
• Information technology program experience at scale - including software development, transitioning to public cloud with high security governance, over 100 globally distributed employees and third-party people, and total costs in the $10 million to $30 million range
• Ability to communicate effectively (verbally and in the written form) in a collaborative and self-directed manner with project and program team members/stakeholders in developing and maintaining appropriate project and program artifacts (e.g. dashboards, status report, stakeholder register, communication plan)
• Ability to quickly establish and maintain relationships with diverse set of stakeholders to ensure valid vision and ability to deliver value consistent with the vision and business strategy this project or program is a part of
• Ability to facilitate daily program meetings, workshops, and troubleshooting sessions with cross-functional teams along with overcoming multiple obstacles simultaneously
• Ability to add relevant value to Fiserv’s business by utilizing applicable Agile industry best practices and Fiserv standards for project, program and portfolio management.
• 4-year degree from an accredited university or equivalent work experience in lieu of degree

What would be great to have:

• Financial services industry experience, adhering to compliance and governance requirements
• PMP and PgMP or equivalent certification

How you’ll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

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