Sr. Practice Director, Professional Services

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture. 

Job Title: Sr. Practice Director, Professional Services

Locations: Remote – North America  

Reports to: VP, Professional Services

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard. 

Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.

Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture. 

A quick snapshot…

As a Sr. Practice Director of Conga’s North America Professional Services organization, you’ll be responsible for execution and delivery of services while driving operational excellence, timely customer value realization, customer satisfaction, and project profitability through scalable service offerings, including implementation and consulting. You must be a strong team leader who can build a high-performance culture that delivers world class results to enable successful customer outcomes across the revenue lifecycle.

Our team strives to deliver a best-in-class customer experience while delivering growth and profit by driving rapid implementation of Conga innovative software solutions. You will lead and manage Conga’s highly skilled Engagement Manager team in the delivery of our high-value solutions. This includes building the team, embedding best practice processes, managing key customer relationships, overseeing execution plans, and planning efficient resource allocation across the team to deliver value for all our clients. You are a facilitator, a coach, an advisor and never stop asking questions. You bring strategic vision, foster a culture of innovation, and demonstrate inspiring leadership that motivates teams to exceed expectations and deliver exceptional customer value. 

Why it’s a big deal…  

Conga’s Services team is an important part of the exciting growth we anticipate in the next few years. You’ll have the opportunity to support the growth of the organization while managing and mentoring a fantastic team to develop along their career path as well. You’ll act as a business owner, driving the actions and results that will lead to the team and company’s success.

Are you the person we’re looking for?   

Related experience. You’re an expert in delivery of SaaS services for a wide range of customer sizes and industries with a track record of executing and over-achieving your customer satisfaction and profitability targets. You know how to utilize a consultative approach to delivery of high-value SaaS solutions aligned to the customer’s programs that will set them up for success. You interact with all levels and teams of an organization. You have led and motivated a services delivery team comprised of en