Senior MDM IT Engineer

<h2>Job Description</h2><p></p><p>Zendesk is looking for an experienced IT engineer with expertise in Identity and Access Management (IAM) and Mobile Device Management (MDM) to join our employee experience systems team at Zendesk. In this role, you will be responsible for crafting and implementing IAM and MDM solutions to ensure the secure and efficient use of endpoints by our employees. You will work closely with cross-functional teams to ensure that our IAM/MDM policies and procedures align with business requirements and industry standards.<br/> </p><h2>What you'll be doing</h2><ul><li><p>Develop, implement and maintain IAM/MDM solutions that align with business requirements and security policies.</p></li><li><p>Recommend design and implementation standard processes; guide technical teams to understand non-functional requirements for availability, scalability, adaptability, and security.</p></li><li><p>Configure and manage IAM/MDM tools, such as Okta, JAMF, Workspace ONE including user provisioning, access control, and mobile device management.</p></li><li><p>Collaborate with cross-functional teams, facilitate design sessions, to ensure the accurate implementation and maintenance of IAM/MDM solutions with various applications as applicable</p></li><li><p>Conduct regular assessments and audits of relevant systems to ensure compliance with industry standards and regulations.</p></li><li><p>Provide high-level estimates for various tasks and projects and assist with project planning.</p></li><li><p>Solve raised technical issues related to IAM/MDM systems and work to resolve them in a timely manner.</p></li></ul><p></p><h2>What you bring to the role</h2><p>Basic Qualifications:</p><ul><li><p>1- 2 years direct experience administering Identity and Access Management related Software as a Service applications and environments.</p></li><li><p>2-4 years in IT, 1- 2 years direct experience administering Identity and Access Management related Software as a Service applications and environments.</p></li><li><p>1-2 years direct experience with MDM tooling such as JAMF, Workspace ONE, Kandji</p></li><li><p>Experience with Modern Identity management tools and Public Cloud tooling required (e.g., Multi Factor Authentication, Security Token, OAUTH, Amazon Web Services, Okta, Atlassian), knowledge of core Software as a Service applications</p></li><li><p>Experience working in a primarily macOS, digital first environment</p></li></ul><p></p><p>Preferred Qualifications:</p><ul><li><p>Okta Certified Administrator</p></li><li><p>Okta Certified Developer</p></li></ul><h2></h2><h2>Tech Stack</h2><ul><li><p>Okta, (specifically leveraging Adaptive Multi Factor Authentication)</p></li><li><p>JAMF</p></li><li><p>Workspace ONE</p></li><li><p>Zendesk</p></li></ul><p></p><p></p>The Poland annualized base salary range for this position is zł167,000.00-zł251,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.<p></p><p>The intelligent heart of customer experience<br/>Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.</p><p></p><p>Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" rel="noopener noreferrer" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" rel="noopener noreferrer" target="_blank">click here</a>. </p><p></p><p>Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selecti