Data Center Inventory & Asset Technician Manager

As a Data Center Inventory & Asset Technician Manager (DIAM), you will lead a team of Inventory & Asset Management technicians responsible for inbound/outbound logistics tasks, inventory cycle audits, and Data Center regulatory compliance activities. You will guide your employees to effectively run warranty processes and data bearing device (DBD) destruction. This opportunity will allow you to model leadership principles, drive focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks, and work with stakeholders to manage escalations as they arise.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Safety Practices

• Runs daily safety topic huddles. Manages and coordinates any escalated task risks and reported issues. Trains employees on safe and effective rack moving. Ensures team is in compliance with heavy-lifting equipment requirements. Leads by example of all safety standards.

Tactical Shift Management

• Supports the planning, management, and communication of end-to-end project plans with applicable stakeholders and teams. Assesses resource and workflow patterns to determine any needed changes in work assignments to ensure timelines are met and work is completed accurately and efficiently

Inbound and Outbound Logistics

• Leads a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
• Responsible for overall day-to-day operations and ensures inbound and outbound measuring processes are running smoothly and effectively. Deals with the escalated issues.

Customer Service

• Ensures that all issues are documented, tracked, discussed, and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication. Drives focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks through a team of up to 12. Engages with internal and external stakeholders to manage issues as they arise.

Inventory Management

• Leads a team of technicians responsible for providing support guidance to third-party personnel, including material movement (e.g., inventory management/tracking, inventory staging), inventory cycle audits, and Data Center regulatory compliance or certification control audit activity.

Warranty Process Management

• Drives the direction to make sure the expectations are met handling high level escalations. Empowers less experienced employees to effectively process Return Merchandise Authorization (RMA) warranties. Works with internal stakeholders as needed related to finances around incorrectly