Operations - Mgmt/Admin - Manager of Service

Who Is Bristol Farms?
Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.

To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.

We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.

Ingredients You'll Bring to the Table
You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.

What Will Be On Your Plate?


Job Title: Manager of Service
Department: Store Operations
Reports To: Store Director


Summary
The Manager of Service is responsible for the supervision and coordination of activities for the Front End, Juice & Coffee Department, Floral Department, Home Delivery, and Store Safety. Key traits and skills necessary to perform this job successfully are: strong leadership skills, good listening skills, applied empathy; must be self-motivated, decisive, observant, flexible, and supportive.

Essential Duties and Responsibilities
Responsibilities include but are not limited to the following (other duties may be assigned):
• Responsible for training and overall development of employees under direct supervision
• Ensures that customer issues, both internal and external, are resolved satisfactorily through self or other subordinates. Manages with integrity, honesty and knowledge that promote the culture, values, and mission of Bristol Farms
• Utilizes existing tools and best practices to identify and prioritize communications and regularly uses discretion to filter communication. Communicates clearly, concisely, and accurately in all interactions
• Actively manages staff, either directly or through the management team by regularly providing coaching, feedback, and developmental opportunities in order to build effective teams
• Responsible for P&L, inventory management, and other budget or sales targets for employees under direct supervision
• Responsible for managing labor costs (e.g., scheduling hours, controlling overtime, etc.) for employees under direct supervision
• Documents violations of Company policies following guidelines set forth in the Employee Handbook for employees under direct supervision
• May assume the role of acting Manager of Merchandising, Manager of Perishables, or the Store Director, with full responsibility for all activities and assets of the assigned location
• Monitors work for completeness, accurate measurements, thoroughness, and appropriateness to assure work completed is in conformance to Company standards, policies, and procedures
• Maintains a safe, clean, sanitary, and pleasant environment in the selling areas.
• Required to perform all essential duties of areas assigned; including all aspects of the Front End
• Maintains candy inventory on the Front End merchandisers
• Responsible for providing annual review for direct reports in a timely manner
• Monitors price integrity functions. Facilitates/reports pricing issues with Marketing staff
• Ensures compliance of employees with established security, sales, and record keeping procedures and practices

Customer Service Skills
The Manager of Service is expected to provide customer service to internal as well as external customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. G