Sr Program Manager - Training Design, Patient Access Services

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Service Quality and Training

Job Summary:

JOB SUMMARY
Responsible for developing and supporting training and communications programs with engaging content, in partnership with subject matter experts across the organization. This includes partnering with the learning management team, creating content for role-specific onboarding using all learning modalities, continuing education, and assigned projects.

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KEY RESPONSIBILITIES
• Develops program plans, goals and objectives in collaboration with program and area leadership.

• Design and develop engaging and effective learning programs that align with operational goals and objectives  

• Collaborate and cultivate a consultative relationship with subject matter experts and stakeholders to analyze learning needs and develop instructional strategy (Operations Leaders, Facilitators, Project Managers, and other roles as needed) 

• Assist with communication development and graphic design requests 

• Utilize instructional design methodologies, adult learning principles, and best practices to create impactful learning experiences 

• Conduct thorough needs assessments and performance gap analysis to identify learning objectives and desired outcomes 

• Incorporate cutting-edge instructional design technologies and digital tools to enhance the learning experience 

• Continuously evaluate and improve instructional materials and programs based on learner feedback, performance metrics, industry trends, and emerging technologies 

• Stay current with instructional design trends, eLearning technologies, and industry best practices 

TECHNICAL CAPABILITIES
• Quality Management (Advanced): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
• Networking (Advanced): Build relationships through industry contacts, professional organizations and individuals.
• Peer Leadership (Advanced): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.
• Process Improvement (Advanced): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.
• Mentoring & Coaching (Intermediate): The essence of training and mentoring on the job is transfer of knowledge. Whereas training can be considered more formal and scheduled, mentoring is often in the form of guidance and "hands-on" experiences. The reporting relationship is unimportant since the purpose is to pass on information and experiences. These discussions normally center around a person's goal of learning job procedures, content, standards, analysis and problem-solving.
• Program Management (Advanced): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.

• MICROSOFT OFFICE (Intermediate): Experience with Outlook, Word, PowerPoint, and Teams. 

• TRAINING NEEDS ANALYSIS (Intermediate): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying