Patient Care Coordinator

Temple University's School of Dentistry is searching for a Patient Care Coordinator!

As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary. 

Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones. 
We train the experts who lead the field.

Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs.

Become a part of the Temple family and you will have access to the following: 
Full medical, dental, vision coverage 
Paid time off 
11 Paid Holidays 
Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE 
A generous retirement plan and so much more!

SALARY RANGE: $21.66 to $25.96 per hour
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary: 
The Patient Care Coordinator will support the patient care activities of pre-doctoral students in their third and fourth years. Primary responsibilities will be to monitor patient comprehensive care treatment plans and to ensure a smooth and efficient clinical operation by working directly with the students and patients to help resolve any issues, complaints, or concerns that may have arisen. This will include investigating the issue, encourage understanding and adherence by staff and patients to the school’s policies concerning patient rights and responsibilities as well as all other relevant school policies, documenting the findings and actions being taken to resolve the issue. In addition, the Patient Care Coordinator will be assisting with the timely scheduling of patients. This includes all standard front desk operations including assisting patients, faculty and student with scheduling appointments and communicating changes to the schedule (cancellations ,additions etc.); patient check in/out; registering new patients; managing no-shows and cancelations; discussing balances and taking payments from patients; submitting preauthorization; and troubleshooting denied or unpaid claims.

Required Education and Experience: 
*Bachelor degree in healthcare administration, public health, social work or in another related field
*At least 2 years of related experience within a healthcare setting or experience as a Dental Hygienist, EFDA or Dental Assistant. 
An equivalent combination of education and experience may be considered.

Preferred Education and Experience: 
*MPH in Health Care Administration or related field or RDH and minimally 2 years of equivalent comparable experience in a healthcare setting (preferably dental setting).

Required Skills and Abilities: 
*Knowledge of patient care processes and patient complaint management.
*Excellent counselling skills to diffuse difficult situations.
*Strong customer service background.
*Ability to research infor