Manager - Sales & Marketing Operations

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

ESSENTIAL FUNCTIONS AND TASKS:

• Evaluate Quality Assurance performances weekly to identify opportunities to reduce sale rescissions. 
• Work closely with sales management and sales support team members to resolve customer service issues.
• Oversees implementation of training materials and training techniques, responsible for the training of new QAOs and improvement of existing personnel.
• Assists the Sales Training department in evaluating and coaching the Sales Consultants for continuous improvement.
• Assist with overflow in Sales Support, Sales Contracts, Latitudes, and Quality Assurance.

QUALIFICATIONS:

• Participates in proactive team efforts to achieve departmental and company goals
• Excellent customer service skills
• Strong oral and written communication skills

 

BENEFITS: 

  At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success: 

• Weekly Pay!
• Growth Opportunities!
• 401K!
• Comprehensive Benefits – Health, Dental, and Vision Plans!
• EAP – Employee Assistance Program!
• PTO - Paid Time Off!
• FREE VACATION at ANY of our resorts (FREE CLUB GO POINTS)!
• Discounts through IHG including additional discounted employee benefits through our company Perks website!
• Tuition Reimbursement & Continuing Education Courses!
• Outstanding Company Culture!