Bilingual French Customer Service Representative

Company Description

With the Christmas holiday around the corner, Teleflora is busier than ever! We are looking to fill a Bilingual French Customer Service Representative position. We’ve been a part of The Wonderful Company family since 1979, with a nationwide network of florists we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Option 2: Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!

Teleflora is looking for enthusiastic bilingual candidates, who are fluent in French, to act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. The Customer Service Representative processes all customer requests. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.. 

You'll have the option of working a hybrid work schedule of Monday-Wednesday in the office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Oklahoma City, Oklahoma,

Job Description

Teleflora is looking for enthusiastic candidates who are willing to act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. The Bilingual French Customer Service Representative will take customer service related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. Candidates must be fluent in French and English.

Assist our customers with their questions, requests, product purchases, and problems. Incoming calls include, but are not limited to the following:

• Customer monthly statements
• Flower Orders
• Product Orders
• Directory Orders and Changes
• Co-op Advertising Orders and Changes
• Wire Order Guarantee disputes
• Credit Card Deposits
• EFT Deposits
• Credit Card Product and Equipment Orders
• Credit Card Equipment Troubleshooting
• Web Hosting
• Technology
• Additional duties as needed

Qualifications

Education:

High school diploma, college business courses or undergraduate courses.

Knowledge/Skills:

• Fluent in French and English
• Strong written and oral communication skills
• Ability to make decision with little direction
• Strong attention to detail
• 1-2 years Customer Service/Call Center experience
• Basic math skills
• Ability to speak clearly in a well-modulated voice using good diction
• Typing 25 WPM/ net minimum
• Knowledgeable in basic computer skills

Working Conditions:

• Must be able to work extended hours (overtime as requested) to meet company deadlines
• Flexibility. Shift requirements may change based on department needs and company programs
• Holiday time off may be limited due to increased order volume

Additional Information

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health 

Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect fr