Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Consultant within PNC's Marketing, Communications and Engineering Systems organization, you will be based in Pittsburgh, PA or Strongsville, OH. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

Key Responsibilities:
- Work directly with business Subject Matter Experts (SMEs) to gather, analyze, and document business rules, decisioning requirements, and process flows as needed.
- Analyze systems and business processes to Perform impact analysis on new requirements and existing rules, identifying potential risks and dependencies.
- Gain a deep understanding of the team's rule-based systems and work to ensure the logic is correctly captured and maintained.
- Translate business requirements into clear, concise, and accurate User Stories with detailed acceptance criteria for the engineering team.
- Actively participate in all Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives. Lead and facilitate story refinement and grooming meetings with the crew.
- Collaborate closely with the Application Owner, Application Manager, Application Tech Lead, Product Owner, and other BSAs to prioritize the backlog, manage dependencies, and ensure alignment on project goals.
- Support the Quality Engineer team in validating that the implemented rules and features meet the business requirements and acceptance criteria.
-Support the Site Reliability Engineer team and developers in trouble shooting application issues

Preferred Skills:
- Working in Agile Teams (SAFE Agile experience is a plus)
- Familiarity with tools like Jira, Confluence, Alation.
- Working with a full stack development team (Preferably Java, ETL, Mainframe (COBOL/DB2))
- Experience with Marketing applications (Pega Customer Decision Hub, Salesforce, Adobe) is a plus
- Experience with SaaS based solutions a plus
- Conducting research and analysis for feature development.
- Guide or actively engage in backlog refinement (grooming) sessions to ensure a shared understanding of upcoming work.
- Prioritize backlog items based on their business value, alignment with project goals, and urgency.
- Financial Services industry knowledge.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
• Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements .
• Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed .
• Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results .
• Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures<