Cyber Security Operations Director

Leidos has an opportunity within the Systems Management Information Technology (SMIT) program, leading Cyber Security Operations. The Cyber Security Operations organization is responsible for the vulnerability management, Security Operations Center, Cyber Security Inspection support, and other various cybersecurity services on the unclassified and classified Navy and Marines Corps Intranet (NMCI). The NMCI consists of 400k+ endpoints, 3k+ servers, and 40k+ network appliances distributed across the United States from Hawaii to the East Coast.  Position covers not only the management of multiple teams but also ensuring successful delivery within contractual Service Level Requirements ensuring customer satisfaction. We’re seeking qualified candidates for the position of Director of Cyber Security Operations, a customer-focused position that will exert influence and direction over a team of 80+ personnel.

The team is in multiple locations, to include on-site in Norfolk, VA and Pearl Harbor, HI, as well as virtually, and the selected candidate may be required to travel to those locations, among other customer-specific locations.

Primary Responsibilities:

• Oversee the end-to-end service delivery process, ensuring high-quality and efficient operations to meet customer and business objectives for the delivery organization and respective customers, taking responsibility for the successful delivery of more than 15M of total value annually.
• Interact with and manage internal and external customers, in partnership with other teams, to ensure successful delivery to all customers, aligning capabilities to program requirements and developing cost and schedule data to support proposals and offering delivery.
• Provide matrixed leadership to the team responsible for IT operations, service management, and customer support, driving operational excellence and continuous improvement.
• Develop and implement service strategies, policies, and best practices to optimize delivery performance and enhance customer satisfaction.
• Monitor and analyze key performance indicators (KPIs) and service-level requirements (SLRs) to drive efficiency and accountability.
• Identify and assist with the implementation of automation and process improvement initiatives to enhance service quality and reduce operational inefficiencies.
• Analyze performance metrics, customer feedback, and emerging technologies to drive operational improvements and competitive advantage.
• Establish and maintain strong customer relationships, acting as a key point of contact for escalations and strategic service discussions.
• Ensure compliance with industry standards, security policies, and regulatory requirements in service delivery.
• Lead, mentor, and develop service delivery teams, fostering a culture of innovation, collaboration, and professional growth.
• Hire and build highly effective Service Delivery Management teams aligned to both our existing customer requirements and contracts, as well as aligned to incoming Offerings, with a focus on developing and coaching employees to perform at their best.
• Support the development of internal processes based on ITIL, DevSecOps, and Agile principles for the successful delivery of services improving service reliability and performance.
• Navigate and resolve complex, multilayered problems successfully through teamwork and effective collaboration, utilizing sound logic and analysis skills to effectively communicate with respective stakeholders.
• Manage budgets, resource allocation, and cost controls to maximize operational efficiency while ensuring high-quality service delivery, and conducting financial trade-offs to balance cost, performance, and risk in service delivery and operations.
• Raise issues proactively with experience briefing issues and solutions to senior leadership and to the customer. Experience identifying risks well in advance with ability to present options to mitigate.
• Establish and communicate goals for the team, track progress and review team’s performance constructively to coach continuous improvement. Mentor, coach, and develop leaders and employees, fostering a culture of technical excellence, innovation, and continuous learning.

Basic Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field with 10 years of relevant experience, OR
• Master’s degree in Engineering, Computer Science, Information Technology, or a related field with 5 years of relevant experience.
• Minimum of 7 years of experience supervising or leading teams in engineering, IT operations, security, and/or software development.
• Proven ability to conduct financial trade-off analysis to optimize service investments and operational efficiency.
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