Field Support Manager

Location

Charleston - 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with putting residents first. We’re expanding to bring clean, safe, attractive, and affordable housing to more families across new markets. With over 20,000 homes, multiple build-to-rent communities, and more on the horizon, we’re not just a leader in the single-family rental space, we’re a company that truly cares about the people and communities we serve.

As a division of Brookfield, Maymont Homes is growing fast and making an impact. Join us to shape a brighter future for our residents while advancing your career with a purpose-driven team.

Job Description

Job Description

*Full-Time Position*

Location: Charleston, SC

Primary Responsibilities: The Field Support Manager is responsible for overseeing key field and operational tasks to support market performance. This role ensures a smooth transition from construction completion to move-in by maintaining high standards of quality, efficiency, and customer experience while managing part-time team members and contributing to overall market success.

Skills & Competencies:

• 2+ years of experience in a related field, preferably in property management, maintenance, or construction
• Strong organizational and communication skills, with the ability to interact effectively with diverse stakeholders
• Proven problem-solving and time-management abilities in fast-paced, customer-focused environments
• Ability to manage and guide a team, promoting efficiency and operational excellence
• Exceptional attention to detail and the ability to deliver high-quality work under tight deadlines while managing multiple tasks
• Familiarity with fair housing regulations and local real estate laws is a plus
• Proficiency in Microsoft Word, Excel, and PowerPoint preferred
• Willingness and ability to learn and utilize mobile property inspection software
• Experience with MRI Software is an asset
• Self-motivated and able to work independently, as well as collaboratively in a team environment
• Reliable Wi-Fi and a conducive home workspace when not in the field
• Valid driver’s license and reliable transportation for regular site/property inspections (mileage reimbursement provided)
   

Essential Job Functions:

• Schedule and oversee part-time team members to ensure productivity and efficient task completion
• Assist with the financial monitoring of market performance, tracking key metrics and ensuring goals are met
• Conduct regular inspections of vacant homes, performing light cleaning tasks to ensure properties are always tour-ready or move-in ready; validate feedback from prospective tenants
• Perform basic maintenance tasks, such as replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage door remotes as needed
• Effectively communicate with cross-functional team members, using technology to capture photos, document inspections, and provide real-time updates from the field
• Represent the market as a witness in court proceedings related to rent disputes or lease violations, when necessary
• Assist with utility inspections and ensure services are properly transferred or maintained
• Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and placing permanent lockboxes after removing temporary ones
• Verify and address HOA, HUD, city, and other municipal inspections or code violations
• Serve as the first point of contact in validating reports of unauthorized occupants, potential scams, or property abandonment; document findings, collaborate with local authorities when necessary, and post legal notices at the property
• Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members
• Other duties as assigned

Key Metrics & Responsibilities:

• Complete all assigned daily and weekly inspections on time, meeting scheduling and productivity targets
• Ensure inspection reports are accurate and thorough, subject to regular audits for quality and compliance
• Contribute to market performance by supporting occupancy goals, reducing downtime, and maintaining homes to the company’s Standard of Safe, Clean, and Functional
• Maintain a low rate of move-in maintenance issues, with a target of < 0.5 items / home

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.