Senior Investigative Assistant

Under the direction of the Supervisor, Licensing, the Senior Investigative Assistant provides essential support in the administrative processing of applicants and licensees. Performs a broad range of duties within Licensing and assists leadership in planning and reviewing the workload assigned to Investigative Assistants.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Provides  assistance to  gaming license applicants, collects required background documents, updates licensing files, and creates and issues badges.
2.    Fields front desk calls and electronic inquiries, answers questions, and updates licensing database with all relevant information.
3.    Provides training and mentoring to Investigative Assistants in the duties and responsibilities of the role. Keeps management appraised of the Investigative Assistant Teams’ workload. Recommends shifts in duties across the department based on caseload and time management. Acts as second tier support for escalated issues.
4.    Assists Licensing Supervisors with work schedule creation and adjustments as needed. Assists in the preparation of monthly and annual departmental reports, as directed.
5.    Reviews and audits licensing files in licensing database, to ensure that the data entry and all required information and documents are present, accurate and comply with State, Federal and Tribal laws, rules, and regulations.
6.    Reviews and audits daily, weekly and monthly Live Scan fingerprint results to ensure that the Licensing team stays in compliance with all State, Federal and Tribal laws, rules, and regulations.
7.    Performs other duties as assigned to support the efficient operation of the department.

 EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High school diploma or GED required.

• Associate’s degree in a related field preferred.

• Minimum five (5) years of administrative experience in a professional environment with a focus on data entry, filing, record management and reception required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• General proficiency in Microsoft Office products required.

• Must possess strong analytical skills with high attention to detail and accuracy.

• Must demonstrate excellent people skills, including the ability to establish rapport quickly and communicate well with individuals from diverse backgrounds.

• Must have excellent problem solving, organization, time-management and prioritization skills.

• Must be comfortable with speaking and providing instructions in both individual and group settings.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activ