Manager Customer Billing Solutions (Water Resources)

Job Overview

This departmental position is responsible for the coordination of all functional activities within the Oracle CCS system as well as managing system patches, quarterly and annual updates.

Salary

$95,742-$131,747

Ideal Candidate

The ideal candidate for the Manager, Customer Billing Solutions role is a strategic, hands-on leader with deep expertise in Oracle Customer Care and Billing (CCS) and the broader Oracle platform ecosystem. This individual brings proven experience leading and developing high-performing technical and functional teams, while maintaining the flexibility to adapt to evolving business needs and technologies. With a strong understanding of the utilities business, including billing, customer care, regulatory requirements, and operational workflows, the ideal candidate can effectively support and integrate multiple platforms. They are skilled at balancing technical oversight with business partnership, ensuring reliable system performance, continuous improvement, and customer-focused outcomes across the utility enterprise.

Benefits

Click HERE to view our Benefits at a glance

• Generous PTO & Holiday Plan

• Health Plans

• Health Savings Account

• Dental & Vision Plans

• Employee Assistance Program (EAP) 

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Tuition Reimbursement

• Cafeteria Benefit

• Life Insurance

• Short & Long-Term Disability Insurance

   

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive.  The omission of statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:

• Manages and assists a team of functional support specialists engaged in the performance of highly complex billing systems administration activity functions related to the configuration choices, testing, installation, maintenance, and support of Water Resources Department's customer billing systems.  Collaborates with functional teams to identify process gaps, implement enhancements, and improve adoption of new functionality.
• Manage, control, and assist the strategic and day-to-day direction of a technical functional team assuring that goeals, objectives, and performance levels are met.  Manage administrative activities related to personnel coordination/issues.  Manage section staff resources, coordinate recruitment of staff, and make hiring recommendations.  Develop solutions for new business requirements and ensure system processes operate as designed.
• Working with subject matter experts to manage the customer billing systems, infrastructure standards, and system strategy within the Water Resources Department.  Administer financial interfaces between customer systems and integrated platforms.  Manage and coordinate new technical systems once any acquisition has been procured and assure timely implementation of needed business solution for Water