Financial Transactions Operations Consultant

Job Description:

Position Overview

The Operations Consultant serves as a liaison between Life and Annuity Management and the Service Support Operation, ensuring the successful execution of projects and initiatives that impact the Service Organization. Collaborating closely with project teams, the Consultant ensures the serviceability of new and enhanced workflows and regulatory changes. Responsibilities include assessing and responding to both new and existing regulations, managing compliance-related projects, and developing operational procedures to align with these requirements.
We support a flexible, hybrid work model that allows you to choose where you work best based on your role and personal preferences. This approach fosters work-life balance and enables you to bring your whole self to work.

We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.

Responsibilities

• Analyze financial transaction processes to refresh and enhance adherence to top-tier service standards.
• Oversee the review, validation, and management of reports related to financial transactions and mass mailings.
• Review and approve contract language and participate in prospectus reviews to ensure client-friendly language and serviceability on behalf of Life and Annuity Services where applicable.
• Compile requirements for Life and Annuity Service systems and Client/Producer facing financial transaction self-service applications, forms, and correspondence.
• Deliver timely updates and execution of procedures for new enhancements.
• Develop and refine procedures and forms to ensure compliance with new regulations and optimize process efficiencies.
• Lead requirements gathering for system changes driven by regulatory updates or process improvements.
• Contribute to the creation of service requirements where necessary.
• Act as a Subject Matter Expert to support service training initiatives.
• Assist in responding to audit and quality review findings.

Skills and Abilities

• Excellent negotiation and collaboration skills.
• Demonstrated ability to see the big picture and provide information to Service Leaders.
• Extensive knowledge of Penn Mutual’s products, processes, and transactions preferred.
• Strong verbal and written communication skills.
• Ability to learn and disseminate technical information quickly.
• Works independently under limited supervision.
• Proven self-starter with strong personal initiative.
• Demonstrated drive for results.
• Ability to multi-task and meet tight deadlines.
• Ability to make a positive contribution by suggesting improvements and learning new skills, procedures, and processes.
• Ability to work in a collaborative team environment.

Education

• Bachelor's Degree in related field Preferred

Experience

• 5-7 Years of experience in a Life and Annuity operations or service environment Required

Base Salary Range - $74,500 - $95,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other cl