Inside Venue Operations Manager - FIFA World Cup 26™

Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

Title: Inside Venue Ops Manager 

Role Summary: 

On Location has been appointed as the Official Hospitality Provider of the FIFA World Cup 26™. As the Inside Venue Ops Manager, you will play a vital role in supporting the delivery of On Location’s hospitality program at your assigned stadium. Working closely with the Venue Manager and Deputy Venue Manager, you will help ensure that operational plans are executed smoothly, stakeholders remain aligned, and FIFA’s standards of service are consistently met. 

This position is ideal for individuals with event operations, guest services, or venue experience who thrive in high-energy environments and want to contribute directly to the success of the world’s biggest sporting event. 

Key Responsibilities: 

• Support the Venue Manager, Deputy Venue Manager and hospitality teams with event-time hospitality operations across lounges, suites, and potentially external hospitality villages. 

• Act as a point of contact on the ground for hospitality staff, vendors, and stakeholders needing quick support or direction. 

• Assist with hospitality space setup and readiness checks, ensuring all areas meet FIFA and On Location standards. 

• Greet and guide hospitality guests, staff, and partners, providing wayfinding and resolving small issues before they escalate. 

• Monitor venue flows, including entrances, lounges, catering areas, and premium seating access points. 

• Track and report real-time updates to the Venue Manager via event logs, radios, or dashboards. 

• Escalate operational challenges (guest service, access, logistics) promptly to ensure seamless resolution. 

• Support vendor and staffing coordination, ensuring shifts are covered and hospitality services remain uninterrupted. 

• Assist with post-match wrap-up tasks, including hospitality area breakdown, reporting, and guest feedback capture. 

 

 Experience/Qualifications Needed: 

• 5 years of experience in event operations, venue coordination, or hospitality roles (sports or large-scale events a plus). 

• Familiarity with stadium or live-event environments and an understanding of guest service operations. 

• Strong organizational skills with the ability to manage multiple priorities and deadlines. 

• Comfort with project management tools (e.g., Excel, Smartsheet) and