Senior Salesforce Administrator

Why MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life saving therapies. Our collective teams achieve this through prioritizing cultivating industry leading data coupled with cutting edge technology to solve some of healthcare’s most complex challenges.

MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription—answering the “what” of how payers cover therapies and the “why” behind those decisions. MMIT’s product portfolio has been built by listening to our clients, and with expert teams of pharmacists, clinicians, data specialists and market researchers who provide foresight, clarity and confidence.

In 2022, MMIT joined forces with other market-leading pharmaceutical-solutions providers—Evaluate, Citeline, Panalgo and The Dedham Group—to launch Norstella, which aims to deliver must-have answers for critical strategic and commercial decision-making along the entire drug development journey.

The Position

The Senior Salesforce Administrator will be the primary owner of not just Salesforce, but also the integration of Salesforce with all other related systems. This team member will deliver on a variety of projects by gathering requirements from stakeholders, challenging assumptions where appropriate, and translating requirements into technical specifications and solutions. The Senior Salesforce Administrator will be highly interactive with business leaders and will be responsible for the availability, configuration, and modification to the Salesforce ecosystem to support growing and evolving business needs.

Key Responsibilities

• Interface with team members, business leaders and other stakeholders to gather, understand and translate requirements for various projects and initiatives
• Design, build and implement scalable solutions using tools such as custom objects, applications, processes, and flows
• Create and maintain reports and dashboards, and contribute to the analysis of the output
• Manage all users, permissions and other security controls in Salesforce and related applications
• Create and maintain consistent change management processes using sandboxes
• Author and maintain system related documentation including solution requirements, workflows, use cases and updates
• Prepare user training materials and conduct periodic training sessions
• Provide input on business processes, always looking for opportunities to enable continuous improvement in all areas relating to data integrity, Salesforce and integrate applications
• Evaluate, configure, and support ongoing maintenance of integrated applications
• Plan and execute large-scale data improvement projects including data normalization, de-duping and general clean up within Salesforce and integrated applications
• Maintain and drive understanding of current Salesforce capabilities and stay up to date on latest Salesforce releases

The guiding principles for success at Norstella:

01: Bold, Passionate, Mission-First 

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be success