Customer Claims Specialist – San Jose (First Notice of Loss)

General Summary:

Looking for someone who can effectively and efficiently, respond to inquiry calls from our various customers. Assist in basic customer service procedures and routing information in a prompt and courteous manner.

Key Responsibilities: 

• Professionally answer telephone calls, respond to routine questions and reroute calls when appropriate.
• Assist Claims Department in processing administrative tasks
• Effectively capture claims loss information from accounts/customers via fax and phone in a prompt and efficient manner.
• Accurately input loss information into a claim multi-line system via a personal computer.
• Consistently provide top-tier, high-level customer service to our accounts/customers.
• Maintain and update reference material needed to provide quality service.
• Promptly and courteously, respond to customer inquiries and/or refer them effectively to someone who can assist them.
• Share customer concerns with Manager to promptly and effectively address any outstanding issues.
• Share any telephone or system concerns with Manager to promptly overcome any potential problems.

Responsibilities: 

• Ability to be flexible and be successful in a team environment
• Demonstrate customer service skills
• Excellent verbal and written communication skills
• Ability to project professional image through telephone interaction
• Computer proficiency with the ability to toggle between systems and programs
• Solid telephone skills
• Be able to type at least 35 WPM

Schedule:

• 8 hour shift
• Monday to Friday
• US Central Time Zone