Host/Hostess - Lagerheads, Hilton Garden Inn VBO

Host/Hostess – Hilton Garden Inn Virginia Beach Oceanfront

🕒 Position Overview

• Job Title: Host/Hostess
• Location: Lagerheads Restaurant @ the Hilton Garden Inn
• Schedule: seasonal, must include weekends and holidays
  • Variable schedule (based on volume)
• Work Environment: Oceanfront hotel right on the boardwalk

📝 Summary:
The Host/Hostess is responsible for providing a warm and welcoming atmosphere to guests and visitors upon their arrival at a business establishment or event. They serve as the initial point of contact, offering assistance, information, and guidance as needed to enhance customer experience.

Job Functions:

• Welcome Guests:
  Greet guests and visitors with a friendly and welcoming demeanor as they enter the establishment.
  Offer a warm smile and verbal greeting to create a positive first impression.
  Provide directions or assistance to guests to help them navigate the premises.
• Provide Information:
  Offer information about the services, amenities, and facilities available at the establishment.
  Answer questions from guests regarding hours of operation, location of specific areas, and other inquiries.
  Direct guests to appropriate staff members or departments for further assistance.
• Manage Waiting Areas:
  Maintain order and organization in waiting areas, ensuring guests are seated or attended to promptly.
  Manage guest reservations, waiting lists, and seating arrangements as necessary.
  Communicate estimated wait times and update guests on their status as needed.
• Assist with Special Requests:
  Accommodate special requests or preferences from guests, such as seating preferences or accessibility needs.
  Relay special requests to relevant staff members or departments to ensure they are fulfilled promptly.
• Handle Customer Concerns:
  Listen attentively to guest feedback, concerns, or complaints, and address them courteously and professionally.
  Notify management or appropriate personnel of any issues that require further attention or resolution.
• Maintain Cleanliness and Appearance:
  Ensure that waiting areas, entrance ways, and other public spaces are clean, tidy, and presentable.
  Monitor and restock supplies such as brochures, menus, or informational materials as needed.
  Maintain a professional appearance and adhere to dress code policies.
• Promote Customer Satisfaction:
  Strive to exceed guest expectations by providing exceptional service and attention to detail.
  Foster a positive and welcoming atmosphere that encourages guests to return in the future.
  Seek opportunities to enhance the customer experience and contribute to overall customer satisfaction.

We Live by Our “TOP” Values:

T – TEAM UP: Collaborate, support others, and stay golden
 O – OWN IT: Take pride, stay accountable, and never stop learning
 P – PASSIONATELY SERVE: Be positive, show you care, and create memorable experiences

We’re looking for team players who embody these values every day.

Qualifications

• Friendly and outgoing personality with excellent interpersonal skills.
• Strong communication abilities, both verbal and non-verbal.
• Customer service-oriented mindset with a focus on guest satisfaction.
• Ability to remain calm and composed in fast-paced or high-pressure situations.