Head of First Line Technology and Operations Risk

Position Title

Head of First Line Technology and Operations Risk

 

Location

New York, NY 10018

 

Job Summary

The Head of First Line Technology and Operations Risk will work in conjunction with senior management to oversee the strategy and direction of the governance, risk, and compliance activities impacting Technology and Operations. This leader works with the Enterprise Technology and Operations Services (ETOS) organizations to ensure effective risk management and escalation to senior leaders.

This role will also have the responsibility to oversee the First Line of Defense Risk Team to monitor performance of controls, maintain documentation and support in risk identification, mitigation, and reporting. This incumbent will partner with technology and operations risk teammates and leaders to conduct operational controls and regulatory self-testing, issue management, risk and control self-assessments, and operational risk event activities. This individual will collaborate with colleagues in Enterprise Risk Management and Compliance (2nd LOD) and Internal Audit (3rd LOD).

The Head of First Line Technology and Operations Risk will be responsible for assessing the effective shift from a task-oriented approach to Regulatory and Audit Issues to a full Roadmap approach, supporting deliverables, identification and validation of linked deliverables vs. traditional activities-based Management Action Plans across all Enterprise Technology & Operations Services functions.

Pay Range: $234,158 - $321,967 - $409,776

 

Job Responsibilities:

This leader will be responsible for the ongoing risk assessments of the Flagstar’s S2 (Simple and Sophisticated) program which includes but is not limited to data center consolidation, GLBA implementation, BSA/AML, Enterprise deployment of Microsoft Dynamics for Customer Relationship Management, Call Center Sales & Service Automation, Modern Data Eco-System, and PegaSystems deployment for Consumer and Commercial Demand Deposit Accounts and Loan origination for Consumer and Commercial Accounts. Given the modern and platform approach being taken for S2, First Line Risk will need to work closely with 2nd Line Risk and 3rd Line Internal Audit to develop a cohesive assessment strategy, approach and fit for purpose deliverables to demonstrate the effective management of risk for each Program and across the S2 Platform.

The position requires strong leadership and well-developed organizational skills. This position also requires experience in compliance and/or risk management, specifically in Technology and Operations risk for a Tier 4 Regional Bank. Importantly, the First Line Risk Leader must have proven skills and experience in effectively communicating and interacting with Regulators.

JOB RESPONSIBILITIES

• Management of Technology and Operations Risk Framework Activities
  • Develop strategy, program, and governance frameworks.
  • Support units in conducting risk and control self-assessments (RCSAs) and the day-to-day management of the risk and control environment.
  • Support leadership in overseeing issue remediation, including the development and execution of viable issue remediation plans. 
  • Support in the managing and monitoring of operational risk events, including reporting, remediation progress, and escalation when needed.
  • Oversee the control framework including QA and 1LOD control testing to evaluate the design and effectiveness of individual controls.
  • Evaluate external risk events for potentially emerging risks.  Identify opportunities to proactively address and mitigate emerging risks.
  • Assist with development and inspection of new policies, standards, and procedures.  Oversee annual reviews of policies, standards, and procedures to ensure accuracy and compliance.
  • Expand the Technology Management Committee to include Operations and Facilitate the development of management routines and deliverables. 
  • Drive and implement ongoing assessments of Flagstar’s S2 program.  This includes partnering with other departments including Commercial, Private Bank, Consumer and Small Business to ensure proper assessments are implemented and communicated across all three Lines of Defense.

• Staff Management and Supervision
  • Oversees a team of employees responsible for managing first line Technology and Operations Risk.
  • Provides leadership, coaching, mentoring, and training of staff.
  • Sets team and individual goals and resolves personnel issues.
  • Performs employee performance reviews and job evaluations.
  • Regularly assess all employees across First Line Risk to ensure the entire team has or is learning the appropriate skills to keep pace with rapidly and evolving requirements.
  • Participa