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CUSTOMER SERVICE SECTION SUPERVISOR - CDL
**Open to CURRENT ADOT Employees Only**

Job Location:

Motor Vehicle Administration

621 E. 22nd St.

Tucson, AZ 85713

Posting Details:

Salary:  $55,252.52

Grade: 20

Closing Date: 03/09/2026

Job Summary:

This position supervises Commercial Driver's License (CDL) Field Examiners and manages all unit resources and services. Develops annual office budgets and controls the office expenditures. Review & monitor the collection, accounting, safeguarding and depositing of revenue funds. Assists with the more challenging customer service issues and needs. Will be required to drive a state vehicle for travel.

Job Duties:

Provide oversight of multiple CDL examiners; ensuring the quality and integrity of the CDL examiner program by providing high quality public service. Develop a highly motivated staff, and implement process improvements. Manages building and maintenance requests and needs. Interview and select applicants for available positions.

Develop examiner training plan and daily work, ensure appropriate staffing and coverage, document and review performance, administer discipline, approve leave requests, and initiate personnel actions. Develop succession planning. Lead teams or special projects.

Ensure examiners meet Federal Motor Carrier Safety Administration (FMCSA) standards, contract compliance, risk management and enforcement incident reporting. Approve or reject identity documents from domestic & foreign applicants for driver's licenses (DL).

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• MVD & ADOT policies & procedures.
• ARS, Title 28, Arizona Administrative Code, CDL Policy and Procedures and Federal Motor Carrier Safety Regulations, CFR Title-49.
• Basic management functions - revenue, expenditures.
• Program & other performance metrics, goals/targets, variance reporting; leadership, and the Continuous Process Improvement.
• Extensive knowledge of CDL Federal and State laws.
• CDL Class A, B and C requirements as well as Special Performance Evaluation requirements to administer CDL road, skills/written tests.
• Commercial vehicle inspection procedures and equipment requirements including Gross Vehicle Weight Rating requirements and procedures.
• Medical Review requirements.

Skills in:
• Research and analysis.
• Oral and written communication.
• Organization of workspace, materials and time management.
• Interviewing, hiring and training new employees in work processes.
• Coaching employees.
• Computer operation using Google Workspace, Microsoft Office programs and MVD databases.
• Multitasking and organization to handle conflicting work priorities and deadlines.
• Obtaining, training and administering the issuance of a CLP/CDL.
• CDL examiner training and ELDT.
• Problem solving.
• Personnel management, subordinate development.
• Motivational principles, processes and practices.
• Public relations, customer relations, interpersonal relations.

Ability to:
• Manage a program consisting of multiple work units.
• Establish standard work processes and procedures.
• Evaluate to improve unit performance and satisfy customer needs, lean processes.
• Lead, motivate & inspire a diverse group of people to accomplish unit goals, responsibilities to create and execute action plans to address office performance gaps.
• Respond to media contacts as authorized and respond to contract concerns and/or disputes with Procurement management.
• Understand, analyze and evaluate data.
• Exercise considerable judgment and discretion.

Selective Preference(s):

1 year of CDL Lead experience or 2 years of supervisor experience; 1 year of Project Management experience.

Pre-Employment Requirements:

• Valid Class A CDL.
  
• American Association of Motor Vehicle Administrators (AAMVA) CDL Examiner Certified Trainer.
  
• ELDT TPR (Training Provider Registry) Certified.
  
• Ba