Associate Customer Account Specialist

Requisition ID:  84075 

 

FPL Energy Services (FPLES) operates 14 unique businesses and is continuously creating new businesses to serve residential, commercial and governmental customers to deliver savings and protection. Our smart, reliable and affordable solutions span a broad array of offerings, including, but not limited to, LED lighting, home protection plans, natural gas supply and backup power generation. FPLES is passionate about delivering exceptional employee and customer experiences through a highly engaged culture. Headquartered in South Florida, FPLES is an unregulated subsidiary of NextEra Energy, the world’s largest wind and solar energy producer in the world. Do you want to create innovative business solutions? Join our world-class team today!

 

Position Specific Description

FPL Home is hiring motivated, self-starter candidates that is passionate about serving our customers and expand
their career in our Future 150 company.  This is an inbound customer service position in a fast-paced call center
environment where you will provide exceptional customer experience.  Employees in this position will support
numerous FPL Home products and services by assisting customers with all their account inquiries and strive for a
one call resolution.  

 

Come and join our team, we foster an open, trusting, and thriving environment to achieve high employee
engagement.  We are an inclusive organization where employees have the opportunity to develop other skills and
advance in their career. Engage with your team members, your supervisor and other employees across many
levels of the Organization, whether in person or by using virtual collaboration tools such as Teams, Webex, and
webcams to foster healthy positive relationships in the workplace. 

 

Compensation:
Starting pay $19.00 an hour with opportunity for growth within the same career path. 

Bi-Lingual candidates (in spanish) are highly preferred. 

 

Benefits: 
401k Retirement plan 
Pension 
Life Insurance 
Medical/Dental/Vision/Legal plans 
Health Savings account 
Flexible Spending Account 
Paid Vacation/Holidays
Employee Assistance Program 
Tuition reimbursement 
Tuition loan repayment 

 

What We Are Looking For: 
Self-driven individuals 
Excellent communication skills 
Reliable/Dependable 
High Integrity/positive attitude
Flexible/Adaptable  
Strive for excellence
Customer focused/Excellent customer experience. 

 

Training 
We provide a comprehensive training about our products and services including the different billing systems to
support customer’s inquiries.  

 

Work Schedule: 
Monday – Friday from 8am – 5pm

Job Overview

Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

Job Duties & Responsibilities

Under direct supervision:

• Researches and resolves sensitive customer requests and complaints
• Ensures timely report of outages
• Performs general account maintenance and billing adjustments
• Performs rate analysis

• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Experience: 2+ years

Preferred Qualifications

• Six Sigma Yellow Belt Certified

 

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

 

Employee Group:  Non Exempt
Employee Type:  Full Time
Job Category:  Customer Service
Organization:  FPL Energy Services, Inc 
Relocation Provided:  No

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local