Director, People Services

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 15 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

The Director, People Services is accountable for the customer experience and operational excellence of all People and Culture programs. Reporting to the Vice President, People Operations, this role leads a team of a global team of service staff to execute global and local processes from onboarding to exits, and every lifecycle event in between. The People Services team is undergoing a reimagining of operating models, processes, and tools to create positive employee and candidate experiences at scale, while operating efficiently and with compliance. This is a nascent opportunity for a leader to create a vision and invent the future, including Tier 0 self-service, Tier 1 customer channels, and Tier 2+ back-office operations.

Key Responsibilities:

• Own the vision, strategy, and roadmap for People Services to deliver frustration-free candidate and employee experiences, with optimal cost efficiency and compliance.
• Build and grow an agile team culture through global standard, but locally-relevant process, systems, and structure.
• Partner with People and Culture Leadership to ensure the Services team is enabling business strategy with quality and scale. Identify and implement opportunities for shared services.
• Work across People Operations Leadership, IT, and Finance on continuous improvement programs, new service and system launches. Contribute to projects by advocating for service-related business requirements, performing robust user acceptance testing, and owning relevant change management plans.
• Provide analytics on service health, with robust intelligence and insights. Use data to make high-quality business decisions.
• Secure personal and company data with formal data access and protection processes.

Qualifications

• 12+ years’ experience in HR operations, 8+ years’ experience leading teams.
• Fluent in both technology and business processes. Able to design optimal service delivery through technology and operations.
• Obsessed with customer experience, and delivering the appropriate channel for each use case. Anticipates customer needs and delights customers by delivering solutions proactively.
• Excellent business, leadership, and HR acumen, comfortable navigating ambiguity and ability to thrive in a rapidly changing, fast-paced environment.
• Strong quantitative and qualitative analytical skills to grasp complexities and perceive relationships among problems and issues. Ability to dive deep.
• Proven track record of managing cross-functional partnerships, (ie, business leadership up to C-suite, IT, Finance, Legal, and HR).
• Ability to manage a portfolio of projects in a fast-paced environment, adapting to shifting priorities.
• Exceptional communication instincts & practices that keep stakeholders informed and included.

Additional Information

The base salary range for this full-time position is $160,000-200,000 + bonus + equity + benefits.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

Why Zscaler?<