Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Product Owner – Customer Inventory Solutions

Ferguson Technology delivers value‑added solutions across our supply chain and customer‑facing digital platforms. We are seeking a Product Owner – Customer VMI Platform to own the platform strategy, roadmap, and delivery of Ferguson’s customer Vendor Managed Inventory (VMI) solution. This role ensures the VMI platform is scalable, reliable, and ready for business deployment.

This role sits at the intersection of customer‑facing digital products, enterprise inventory systems, and external partner platforms. You will work across organizational boundaries and partner closely with our Customer Groups, Technology, Architecture, Middleware, and external vendors.

The Product Owner owns a unified product vision that brings together customer-facing workflows, platform integrations, and enterprise data flows. You will lead the definition and delivery of capabilities that orchestrate customer interactions, inventory visibility—enabling proactive replenishment, optimized stock levels, and seamless integration across customer and partner systems—while managing risk at scale.

This role is ideal for product owners who thrive on sophisticated challenges, operate comfortably across organizational and company boundaries, and are motivated by outcomes that extend beyond a single system, team, or geography.

Location: This role is approved to be either remote within the United States or hybrid for associates based in Newport News, VA, in accordance with company policy. This position requires approximately 40% travel, so flexibility to travel as business needs emerge is essential.

Responsibilities:

Product Strategy & Vision

• Define and maintain a clear vision for the Customer VMI product, promoting open information flows across echelons and external partners.
• Define and evolve product capabilities that support automated inventory management, seamless partner integrations, real-time data visibility, and scalable onboarding for diverse customer segments.
• Translate business objectives into a prioritized roadmap that improves customer experience, platform scalability, operational efficiency, and the ability to deliver VMI as a repeatable, technology-enabled service.
• Incorporate supply chain maturity models and standards to evolve customer collaboration capabilities.
• Define and regularly communicate a prioritized product roadmap aligned to business priorities.

Outcome and Value Management

• Define, track, and communicate performance indicators that articulate value, adoption, and business outcomes.
• Continuously evaluate metrics from many internal and external sources and adjust priorities as conditions change or new threats emerge.
• Own and deliver external commitments related to roadmap scope, phased integration and delivery expectations.

Enterprise Collaboration & Influence

• Convene and influence team members across Customer Groups, Supply Chain, Technology, and external partners, including senior leaders when shaping priorities and tradeoffs.
• Partner with Customer Groups and Technology teams to translate business requirements into scalable, productized capabilities.
• Clearly explain complex tradeoffs and build alignment across company boundaries

Decision Ownership, Delivery & Risk Leadership

• Maintain final authority over backlog prioritization and key delivery tradeoffs.
• Anticipate operational, supplier, technical, cyber, and compliance risks and design mitigation strategies.
• Own customer concern decisions and adjust plans to protect long-term product value.
• Lead through influence and coach cross-functional teams with business systems analysts, engineering, architecture, data/integration teams, an