Customer Support Specialist

XOS is immediately hiring a Customer Support Specialist in East Greenbush, NY.

XOS is a leading science and technology innovator committed to helping our customers solve complex challenges and improving quality of life around the world. We design large-scale industrial water treatment programs to help improve operating efficiency, protect equipment assets, and meet environmental goals.

Awarded World’s Best Employers, Fortune’s Most Admired Companies, Best Employers for Diversity, New Grads, & LGBTQ, and voted Best of the Best by Black Employment & Entrepreneurial Magazine.

XOS is leader in elemental analysis instrumentation.  This position is responsible for providing various support activities to the Services business.   This includes leading efforts to coordinate and schedule Preventative Maintenance service appointments with customers in addition to providing various customer service activities within the Service team.  

In this role, you will have the opportunity to:

• Communicate directly with customers, sales reps, and distributors via telephone, electronically or face to face
• Hold accountability for the sale and maintenance of new and existing service contracts
• Recommend changes in services and policy by evaluating results and competitive developments
• Manage field service scheduling, coordinate with other team members and departments to optimize the sales and service efforts
• Manage return of customer and loaner analyzers and parts
• Manage XOS loaner fleet
• Manage field service inventory levels

The essential requirements of the job include:

• Possess excellent customer service/sales skills and mindset in dealing with customers, sales and service personnel from across the world
• Proficient utilizing Microsoft Office including Word, Excel, and Access
• Must be self-motivated, have strong interpersonal skills and cooperate well within a team.

It would be a plus if you also possess previous experience in:

• 1-3 years of sales experience
• Scheduling and communicating with customers
• Working in a technical environment
• Strong verbal and written communication skills. 

Education:

Bachelor’s Degree preferred with 1-3 years of experience or equivalent combination of education, training, and experience

Benefits:

We hire the most talented people and empower them with resources & technology to do what’s best for the companies we serve and for our planet. In addition to 401K & comprehensive medical benefits, including vision & dental that start on day one, we also offer:

• Tuition reimbursement to grow your career
• Family benefits like adoption Reimbursement, 8-weeks paid parental leave
• Paid time off allowing for flexible schedules & work-life balance
• Associate Resource Groups, and more!

The hourly range for this role is $20 to $26. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $20 - $26 USD per hour. 

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. 

 

Note: No amount of