Senior Technical Writer

Intelligent. Dynamic. Resilient. 

Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission.

Job Title: Senior Technical Writer

Location: Hybrid - Herndon, VA or Salt Lake City, UT or Richardson, TX

Job Summary:

We are seeking an experienced Senior Technical Writer to lead the development of high-quality documentation for our cybersecurity product portfolio. This role will be responsible for producing clear, accurate, and user-focused technical content including API documentation, administrator guides, design guides, and end-user documentation.

The ideal candidate brings deep experience with structured authoring frameworks, documentation pipelines, and Agile development environments. This individual will also play a key role in designing and maintaining scalable documentation systems using Docbook XML/DITA, while supporting automated publishing. The ideal candidate brings strong expertise in structured authoring (XML/DITA), documentation automation pipelines, and Agile development environments.

This role also contributes to evolving our documentation platform through AI-assisted documentation workflows and knowledge delivery systems.

Key Responsibilities:

• Serve as the lead technical writer for cybersecurity products, owning documentation strategy and execution.

• Create and maintain API documentation, administrator guides, design guides, and end-user documentation.

• Design, implement, and maintain structured content systems using Markdown, Docbook XML, and DITA.

• Develop and manage automated documentation publishing pipelines using tools such as Git and Jenkins.

• Write and maintain XSLT scripts to transform and publish structured documentation outputs.

• Collaborate with software engineering, product management, and QA teams to gather technical information and ensure accuracy.

• Align documentation deliverables with Agile development cycles and ensure timely releases.

• Establish documentation standards, templates, and best practices to improve consistency and scalability.

• Review and edit documentation produced by other contributors to ensure quality and clarity.

• Apply appropriate markings to documentation, including CUI, ITAR, EAR, and proprietary content.

AI-Enabled Documentation:

• Leverage AI-assisted documentation tools to improve content development efficiency and consistency.

• Use generative AI to assist with drafting, summarizing, and refining technical documentation while maintaining editorial accuracy.

• Structure documentation content to support AI-powered knowledge retrieval systems.

• Create editorial guidelines for AI-assisted writing.

• Implement human validation processes to ensure AI-generated content meets technical accuracy and documentation quality standards.

Required Qualifications:

• 7+ years of professional experience in technical writing for software or cybersecurity products.

• Proven experience producing technical product documentation.

• Strong expertise with XML-based structured authoring, particularly DITA.

• Proficiency in Markdown, including contributing to developer design documentation and API documentation that integrates with Git-based workflows.

• Experience developing and maintaining documentation build and publishing pipelines using Git and Jenkins.

• Proficiency in XSLT scripting for documentation transformation and publishing.

• Demonstrated success working in Agile development environments with frequent release cycles.

• Excellent written communication skills with the ability to translate complex technical concepts into clear documentation.

• Knowledge of documentation too