Customer Care Expert - Evening Shift

Job Description

As a Customer Care Expert, you will be an integral part of Wix’s relationship with our users. You will serve as a subject matter expert and should have a technical savvy and true understanding of the Wix product offering. You will:

• Work with users to determine their needs help them reach their business goals and enhance their online presence.
• Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.
• Introduce Wix users to our different tools, services, and products they can benefit from, and help onboard them where appropriate.
• Be an advocate for our technical products and services, being able to explain their functionality and value
• Regularly converse with and support experienced Wix designers and agencies
• Develop expertise in Wix products and stay up to date with new features and improvements.
• Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.
• Analyze user behavior and relevance to determine their effect on  user satisfaction.

Qualifications

• You are a customer service professional with at least 2 years of experience working in a client-facing role. 
• You’re able to digest information quickly and relay it in an easily understandable way.
• You find meaning and pleasure in helping others succeed and are curious to know what really drives users. 
• You have strong critical thinking skills and are confident about taking responsibility and ownership. 
• You hold yourself to high performance standards and work to improve constantly. 
• You’re passionate about new technologies and always eager to learn more.
• You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow. 
• You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests.
• Bonus points if you have experience working for a tech or at an internet company!

Additional Information

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with the Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site. 

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Working Shift:

Training Shift (first 3 onboarding weeks):  Monday-Friday 10AM - 7PM

We are currently hiring for the following shifts: 

1. Tuesday-Saturday: 8:00 AM - 5:00 PM
2. Sunday-Thursday: 8:00 AM - 5:00 PM

*These shifts will commence at the end of the 3-week training period. Please note that we have a limited number of open positions per shift. 

At this time we are seeking Iowa-based candidates who can commute to our office in Cedar Rapids. Our employees work in a hybrid model and are expected to be in the office at least 2-3 days per week. Days will depend on the schedule shift that is offered. 

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