Patient Services Rep II-Ambulatory care center

Nemours is seeking a PSR II Part Time to join our Nemours Children’s Health team in Wilmington, DE.

 

The primary function of the Patient Service Rep II is to provide clerical support to the various clinics.  This support will include receptionist functions, scheduling walk-in appointments, confirmation and pre-registration, and statusing clinic appointments.

 

Essential Responsibilities:

 

1.         Greets patients and families at the clinical setting in a caring/professional manner.

 

2.         Completes the front desk function at the module. 

 

3.         Establishes and maintains a professional demeanor by maintaining tact, understanding and confidentiality when dealing with patients, team members, health practitioners and the public.

 

4.         Confirms referrals/authorizations for the days’ visit.  Assists in obtaining authorization for ancillary services needed at the time of treatment.

 

5.         Collects co-pays and any past due balances, and reconciles money at end of shift.

 

6.         Monitors and ensures patient safety, cleanliness and security of module.

 

7.         Ensures that all patients receive necessary information in clinics as to whom will be responsible for this care and how the clinic functions.

 

8.         Responsible for accurate statusing of clinic appointments, differentiating between new versus recheck and no-show versus cancellation.

 

9.         Checks status of patients waiting more than ten minutes and advises of clinical progress.

 

10.       Maintains patient confidentiality.

 

11.       Responsible for participating in departmental and hospital programs for quality improvement and working with department management to improve the services provided.

 

12.       Participates in hospital-wide Risk Management Program concerning patient/visitor safety, incident reporting, etc.

 

13.       Demonstrates computer competency – scheduling walk-in visits, appointments cancellation and order entry for clinical system.

 

14.       Reports areas of concern to immediate supervisor.

 

15.       Responsible for EOD (End of Day) Report and implementing Nemours’s No Show Policy.

 

16.       Responsible for maintaining appropriate inventory of clerical supplies.

 

17.       Utilizes professionally appropriate communication skills for telephone conversations (tone, 

volume, confidentiality, etc.

 

Position Qualifications:

High School Diploma or equivalent.

Previous experience in a hospital or physician’s office setting.

Excellent interpersonal and communication skills.

 

Shift Hours are Monday - Friday 10am-2pm  

As one of the nation's premier pediatric health care systems, we've made a promise to do whatever it takes to prevent and treat even the most disabling childhood conditions. It's a promise that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention.

Equity, diversity, and inclusion guide our growth and strategy.  We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment.  All Nemours Associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.  

Nemours aspires to have its workforce and providers reflect the rich diversity of the communities we serve.  Candidates of diverse backgrounds, race and ethnicity, religion, age, gender, sexual orientation, and those committed to working with diverse populations and conversant in multicultural values are strongly encouraged to apply. Please click here to review Nemours Anti-Racism Statement (nemours.org). 

 

To learn more about Nemours and our commitment to treat every child as if they were our own, visit us at www.nemours.org.