Advisory Solution Consultant, Service Operations Sales

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Service Operations Sales. You will support and partner with our West/Central Solution Consulting team, Sales team, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role: 
The Service Ops Solution Consultant has the advanced ability to position a better together story for Service Management, Technology Operations, and DevOps solutions during sales cycles while achieving quarterly and annual sales goals for an assigned area.

In this role you will:

• Partner with the core sales team as the technical expert for ITOM sales, helping to drive land and expand motions with Pro and Ent solutions
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Guide customers into deeper adoption of Professional and Enterprise Solutions, helping to reduce backlog and accelerating time to value
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation so as to fluently articulate the imperative of Service Ops in a digital first strategy
• Support events including pipeline campaigns, executive briefings, conferences, user groups, and trade shows for Service Ops

Qualifications

For positions in California (outside of the Bay Area), we offer a base pay of $126,375 - $208,425, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

• 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area) working with Enterprise and Strategic Customers
• Proficiency with the ServiceNow platform and specifically with IT Service Management, including Pro and Enterprise features such as Virtual Agent, DevOps, Process and Workforce Optimization and Platform Data architecture including CSDM (Common Service Data Model).<