Customer Success Administrator I

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

This role is responsible for the day to day account execution activities (including order management, reporting/analysis, inventory management, SLA performance management, & project management). This role supports an onsite, national wireless customer.

 

WHAT ARE YOU GOING TO DO?

· Interface on behalf of the customer and the commercial organization to internal support functions including operations, IT, and finance.

· Identify, prioritize, and communicate functional and technical requirements of the client service portfolio to the appropriate cross-functional organizations in order to ensure delivery against all customer SLA’s.

· Manage moderately to highly complex service solution delivery and program management

· Lead the implementation and execution of proposed/new solutions for key customer projects.

· Work with account leadership on business transformation projects to drive efficiency and effectiveness of service delivery solutions improving overall program and financial performance.

 

WHAT ARE WE LOOKING FOR?

· High School Degree Required

· 1 year of account/program management experience

· Data mining and manipulation

· Experience with MS Office Suite and the ability to learn new software quickly

· Strong customer relationship skills

· Proven track record of delivering results

· Outgoing and a self-starter with strong organizational skills

· Excellent verbal and written communication skills

· A team player that must be flexible, enthusiastic and possess an energetic personality

· Preferred Qualifications:

· 2-3 years of sales or account management experience

· Bachelor's degree ability to deal with ambiguity, to dives deep independently on broad scope issues.

· Demonstrated ability to work in a cross-functional environment.

· Demonstrated ability to organize, plan, prioritize, and meet deadlines through process improvements and communication practices.

· Industry experi