Customer Relations Associate

Berlin City Auto Group is actively hiring a customer-focused, results-oriented Business Development Associate to join our growing team in Portland, Maine! Competitive pay starts at $18.00 per hour plus a bonus incentive of up to $100.00 per week! 

What We Offer:

• We will train - No automotive experience is necessary! 
• A career path that offers an opportunity for advancement and financial growth 
• Flexible schedule with paid time off that accrues from day one of employment
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(k) with employer contribution!
• Health and Wellness membership reimbursement of up to $75.00 per month
• Recognition programs & awards are part of the culture that rewards excelling and high-performance
• Employee discounts
• Fun team atmosphere

Position Overview:

A Customer Relations associate works in the Service Business Development Center (BDC). They are responsible for answering incoming calls, building customer relationships, and scheduling Service Department appointments. The role of a Customer Relations associate is vital in the Service Business Development Center (BDC). Their primary responsibility is to provide exceptional customer service by answering incoming calls promptly and attending to customer needs with utmost care and attention. They are the first point of contact for customers and play a crucial role in building and maintaining strong customer relationships, ensuring that customers get timely service and that their vehicles are back on the road as soon as possible.   While prior call center experience is a plus, it is not required.

Who You Are:

We are looking for individuals who embody the following qualities: 

• Passionate about delivering an exceptional customer experience.
• Proven ability to maintain a friendly, positive, and helpful attitude while managing competing priorities.
• Strong desire to help people and provide outstanding service.
• Ability to thrive in a fast-paced environment.
• Excellent written and oral communication skills.
• Self-starter with effective time management and organizational skills.
  Dependable with a strong work ethic.
• Comfortable working with technology, including computers, tablets, and multi-line phone systems.
• Possess at least 1+ years of customer service experience.

What You'll Do:

In this role, your essential functions include:

• Promptly answering all incoming Service Department phone calls and emails.
• Contacting current and former service customers to confirm and schedule appointments.
• Effectively communicating with internet customers using their preferred method of communication.
• Maintaining accurate data in the customer database.
• Scheduling service appointments at the earliest available time slots.
• Following up with customers to ensure their complete satisfaction and addressing any concerns promptly.

Requirements (to be considered for this opportunity, you must meet the following requirements): 

• At least 18 years of age
• Ability to pass a pre-employment background check 
• Authorized to work in the United States

 

Who We Are:

Berlin City Auto Group is a family of dealerships throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fos