SOC Analyst / Threat Hunter

At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products. 

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

The Role:

As a SOC Analyst at Podium, you will be responsible for activities related to monitoring and responding to security events. You will receive, research, triage and document all security events and alerts as they are received. You will support multiple security-related platforms and technologies, interfacing with others within the IT organization, as well as other internal business units and external customers/partners. Events will be generated from endpoints, networks, security information and event management (SIEM) systems, threat intelligence platforms, employees, third-parties and other sources. You will also receive information sharing and analysis center (ISAC) information and will be expected to hunt for potential compromise across the infrastructure. 

You will report to the Director of Security and act as an involved member of the SOC team. You must display an in-depth understanding of new trends and technologies related to IT security and compliance, and contribute to the company IT security strategy and roadmap.

Essential Job Duties

• As an active member of the team, monitor and process response for security events on a 24x7 basis.
• Plan and execute regular incident response and postmortem exercises, with a focus on creating measurable benchmarks to show progress (or deficiencies requiring additional attention).
• Stay current with and remain knowledgeable about new threats. Analyze attacker tactics, techniques and procedures (TTPs) from security events across a large heterogeneous network of security devices and end-user systems.
• Participate in threat modeling collaboration with other members of the security team.
• Leverage automation and orchestration solutions to automate repetitive tasks.
• Assist with incident response as events are escalated, including triage, remediation and documentation.
• Aid in threat and vulnerability research across event data collected by systems.
• Investigate and document events to aid incident responders, managers and other SOC team members on security issues and the emergence of new threats.
• Work alongside other security team members to hunt for and identify security issues generated from the network, including third-party relationships.
• Share information as directed with other team members and ISACs.
• Seek opportunities to drive efficiencies.
• Manage security event investigations, partnering with other departments (e.g., IT) as needed.
• Evaluate SOC policies and procedures, and recommend updates to management as appropriate.
• Adhere to service level agreements (SLAs), metrics and business scorecard obligations for ticket handling of security incidents and events.
• Partner with the security engineering team to improve tool usage and workflow, as well as with the advanced threats and assessment team to mature monitoring and response capabilities.
• Leverage knowledge in multiple security disciplines, such as Windows, Unix, Linux, data loss prevention (DLP), endpoint controls, databases, wireless security and data networking, to offer global solutions for a complex heterogeneous environment.
• Maintain working knowledge of advanced threat detection as the industry evolves.
• Perform other duties as assigned.

Skills and Experience

• 3-5 years of information security monitoring and response or related experience.
• Experience working in a 24x7 operational environment, with geographic disparity preferred.
• Experience driving measurable improvement in monitoring and response capabilities at scale.
• Experience working with SIEM systems, threat intelligence platforms, security automation and orchestration solutions, intrusion detection and prevention systems (IDS/IPS), file integrity monitoring (FIM), DLP and other networ