Sr. Hardware Standards Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a Sr. Hardware Standards Engineer you will be a member of the team that is responsible for global hardware design, standards, and architecture.

What you get to do in this role:

• Develop server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide.
• Build and maintains server, storage, and rack SKU documentation.
• Manages relationships with reseller/integrators.
• Work to ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions.
• Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure.
• Design, build, and maintain operational configurations to ensure consistent deployments over time.
• Collaborate with various other engineering teams to plan hardware rollouts and address tactical issues.
• Assist team members with troubleshooting and problem remediation, as necessary.
• Act as a key contributor for quality and process improvement.

Qualifications

To be successful in this role you have:

• 4+ years of datacenter technician and/or technical program manager experience required.
• Experience required in enterprise server solutions, enterprise storage solutions, rack-level power design/management, and complex network cabling design.
• Intermediate understanding of AC/DC power calculations
• Critical attention to detail is a must.
• Demonstrated ability to drive complex problems to resolution.
• Some travel required for first article inspections, trade shows, etc.
• Bachelor's degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field.
• Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience.
• Experience using the ServiceNow platform preferred but not required.
• Previous supervisor or leadership skills desired

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.