Director, Global Security Operations Center (Onsite - Acton, MA)

Company Overview

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe.

We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it.

Position Overview

The Director of Global Security Operations Center (GSOC) is a critical leadership role within Insulet’s Global Security team. This leader will oversee the GSOC, ensuring 24/7 situational awareness, operational excellence, and rapid response capabilities across all regions. The role will integrate intelligence workflows into GSOC operations, enhance threat detection and incident management, and support other Global Security programs including Travel Security, Special Event Security, Crisis Management, and Executive Protection.

This is a unique opportunity to shape and scale a world-class GSOC capability for a company experiencing rapid global expansion. Success in this role means delivering real-time visibility, actionable insights, and seamless coordination to protect our people, assets, and mission.

Responsibilities

GSOC Oversight & Operational Excellence

• Lead and manage the Global Security Operations Center, ensuring 24/7 monitoring, incident response, and situational awareness.

• Develop and implement GSOC policies, procedures, and performance metrics to drive operational excellence.

• Ensure GSOC technologies and platforms are optimized for global coverage, scalability, and integration with other security systems.

Intelligence Integration & Threat Detection

• Integrate intelligence workflows into GSOC operations to enhance threat detection, risk analysis, and global coordination.

• Collaborate with the Director of Global Intelligence to ensure timely dissemination of actionable intelligence.

• Monitor global events and emerging threats, providing real-time alerts and strategic recommendations to stakeholders.

Incident Management & Crisis Support

• Oversee incident response protocols and ensure timely escalation and resolution of security events.

• Support crisis management efforts by providing situational updates, coordinating response actions, and maintaining communication channels.

• Conduct post-incident reviews and implement lessons learned to improve GSOC capabilities.

Program Support & Cross-Functional Collaboration

• Support other Global Security programs including Travel Security, Special Event Security, Executive Protection, and visitor/executive travel coordination.

• Partner with internal stakeholders including HR, Legal, IT, Facilities, and Risk Management to ensure alignment and support.

• Maintain strong relationships with external partners including law enforcement and emergency services.

• Manage vendor relationships and expand options to supplement the Global Security Operations Center

Culture & Communication

• Promote a security-conscious culture through proactive communication, training, and engagement.

• Provide regular briefings and updates to leadership on GSOC performance, threat landscape, and emerging risks.

Required Skills and Competencies

• Proven experience leading GSOC operations in a global, high-growth environment.

• Strong understanding of security technologies, incident management platforms, and intelligence tools.

• Demonstrated ability to manage teams, drive operational excellence, and respond effectively under pressure.