Sr. Coordinator - Customer Service

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Purpose

• Design, generate and distribute daily, weekly, monthly, and quarterly reports for the team.
• Maintains departmental files, including headcount reporting and org charts for the team.
• Updates agenda and presentations for select leadership meetings, such as quarterly business review meetings and bi-monthly all-staff communication meetings.
• Process purchase orders in SRM, as well as track and review monthly invoices for customer service vendors. Works with Finance and Procurement functions to resolve issues and discrepancies in a timely manner.
• Track overall expenses for the team, including purchase order spend, travel expenses, and other department expenses.
• Review and triage customer inquiries in the customer service KANA system. Maintain reporting to management.
• Provides general administrative support, such as ordering office supplies, meeting/event planning, scheduling travel, and timely processing of expense and p-card reports.
• Support select culture activities on the team, including involvement in the customer service FISH teams and continuous improvement initiatives

Qualifications

• A bachelor’s degree or the equivalent combination of education and experience required.
• At minimum, 7 years of work experience in a corporate setting, preferably in a Customer Service office environment.
• Experience with Microsoft Office applications such as Word, Excel, and Powerpoint is required.
• Experience with procurement processes through SRM is preferred.
• Excellent communication, engagement, and diplomacy skills; establishes and maintains cooperative working relationships with employees at all levels of the org