Temporary Bilingual Outreach Coordinator (with Benefits)

 

 

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

 

THE ROLE:

 

The Outreach Coordinator is responsible for coordinating services for new families referred by the Regional Centers. This role serves as the first point of contact for families starting services, ensuring timely communication, accurate documentation, and seamless coordination with Regional Center staff. The Outreach Coordinator tracks referrals, ensures provider applications and agency care plans are complete, and collaborates with Community Partnerships and Operations teams to deliver a high-quality experience.

Primary Responsibilities

• Coordinate services for new consumers referred by Regional Centers.
• Serve as the first line of communication for families, addressing questions and concerns promptly.
• Maintain relationships with Regional Centers and ensure timely updates on referrals.
• Conduct intake processes through phone, email, text, or virtual meetings.
• Track referral progress and document communication in Salesforce.
• Assist families with provider applications, onboarding, and troubleshooting issues.
• Follow up with families and providers to ensure a smooth service initiation process.
• Work closely with Operations and Community Partnerships teams to align consumer needs with agency services. 

This is a hybrid position, coming into the Concord office 1x per week. 

This is a temporary 90-day assignment, potential temp-to-hire

WHAT YOU BRING TO THE TABLE:

 

Skills

• Fluency in Spanish is required

• Strong interpersonal and communication skills to build relationships with families, providers, and referral sources

• Problem-solving ability to troubleshoot onboarding obstacles and resolve inquiries efficiently

• Excellent time management and organizational skills to handle multiple referrals and follow-ups

• Attention to detail in documentation and data entry across multiple systems

• Positive, energetic, and proactive approach to supporting consumers and families

• Discretion and professionalism in handling confidential information

Qualifications

• Spanish fluency is required 

• Customer service or client-facing experience (1–2 years preferred)

• Ability to work in a hybrid setting, including scheduled in-office days

 

WHAT WE BRING TO THE TABLE:

 

24 Hour Home Care is an Equal Oppor