Outside Counsel and eBilling Manager

About the team

About The Team (Job Description Summary)
Zillow’s Legal & Compliance organization is a team of skilled and driven professionals who enjoy working in a collegial environment to help Zillow achieve its mission with excellence and integrity. The L&C Operations and Strategy department is dedicated to implementing innovative tools and resources, operational efficiencies, streamlined processes and strategic plans that empower L&C team members and our Zillow colleagues to do their best work. We highly value new insights and approaches, and we constantly seek to Think Big and Move Fast in our solutioning for the organization.

About the role

As the Manager of Outside Counsel Management, you will play a pivotal role in overseeing end-to-end outside counsel processes, as well as our systems and cost-saving programs. You will be closely involved in negotiating outside counsel engagements, redlining engagement letters, and managing those relationships. Responsibilities will also include managing new matter creation, coordinating with and onboarding of new firms, addressing internal and external invoice inquiries, conducting related spend analysis and reporting, helping to build and manage our global preferred provider program and processes, and thinking strategically about process improvements and simplification. You will be an active member and contributor to Zillow’s Legal & Compliance Operations and Strategy team with significant growth opportunities.

Responsibilities:

• Manage standard outside counsel engagements, including strategic planning, negotiations, redlining engagement letters, and managing templates

• Assist with large global engagements

• Lead the identification, evaluation and implementation of outside counsel cost-savings and process efficiency initiatives

• Define and measure outside counsel performance metrics to evaluate timeliness and quality of service, policies and procedures

• Build strong partnerships with Accounting, Finance, Accounts Payable, etc. to effectively communicate and align to financial and accounting policy and procedure changes

• Create and manage matter budgets, including related enforcement, in partnership with internal counsel

• Create and manage Zillow’s outside counsel preferred provider program

• Manage RFPs and optimal vendor selection processes

• Manage outside counsel equity and belonging survey and data collection process

• Manage third-party technology relationships and communicate product enhancements to Legal & Compliance leadership

• Manage and enforce outside counsel guidelines and oversee related education, implementation and enforcement

• Review engagement letters to confirm rates and discounts are reflected accurately in spend reports

• Lead routine outside counsel financial audits

• Improve internal accounting processes, including accruals, in partnership with internal Accounting teams

• Manage internal attestations/audit processes as it relates to outside counsel and/or eBilling technologies in partnership with Compliance teams

• Respond to ad-hoc requests

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York and Washington the standard base pay range for this role is $103,200.00 - $164,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

We are looking for experienced candidates who have held similar or relevant positions within corporate legal departments or in law firm management. Legal operations is a rapidly developing space, and you should be curious and eager to learn and explore new concepts and tools.

Skills and Qualifications:

• At least 8 years of experience in outside counsel management, legal eBilling or related operations function (pricing, financial analytics, matter management, etc.) in a corporate legal department or law firm equivalent

• At least 5 yea