Senior Technical Service Manager, IoT

<p>Do you love turning complex technical challenges into seamless customer experiences? Join a team that thrives on collaboration and is passionate about delivering exceptional service to some of the most innovative IoT companies in the world. <br/> <br/>We believe in fostering a creative and flexible work environment. You will be part of a global team spread across several countries, working in a culture where teamwork and inclusion lead the way forward. Every employee is essential for our success, and you will always make an impact. </p> <p>We are committed to diversity, sustainability, and growth. You'll have opportunities to develop your career through internal paths within the organization, while being part of a company recognized as Europe's leading climate leader. </p> <p><strong>About the job </strong></p> <p>You will join a customer-focused team, where you'll contribute to an environment where great service is built on strong partnerships. We thrive on collaboration, knowledge sharing, and team success to provide cutting-edge IoT solutions every day. </p> <p>As a Senior IoT Technical Service Manager, you’ll play a key role in ensuring service stability and quality for our most important customers. You’ll manage relationships with large and strategic accounts, consult on advanced technical solutions, and lead initiatives that improve customer satisfaction. </p> <p><strong>Your main responsibilities will include: </strong></p> <ul><li>Acting as a trusted advisor and proactive partner for customers</li></ul> <ul><li>Managing complex technical challenges and providing advanced solution consulting</li></ul> <ul><li>Ensuring service stability and meeting SLAs/SLOs for customers</li></ul> <ul><li>Leading major incident management and coordinating resources for resolution</li></ul> <ul><li>Collaborate with peers and cross-functional teams to solve complex technical challenges</li></ul> <ul><li>Driving customer governance through regular meetings and operational reviews, with clear stakeholder alignment, KPI tracking, risk management, and continuous improvement</li></ul> <p><strong>Who are you? </strong></p> <p>To thrive and succeed in this role, we believe that you are a natural problem-solver with a proactive mindset. You combine technical expertise with empathy, making you a trusted partner for customers, and a supportive colleague for your team. You thrive in dynamic environments and love finding ways to add value. </p> <p><strong>Qualifications: </strong></p> <ul><li>You have extensive experience in service management and customer success </li></ul> <ul><li>You possess in-depth technical knowledge in IoT and mobile network services </li></ul> <ul><li>You are skilled at managing complex incidents and escalations </li></ul> <ul><li>You have strong communication skills and are good at building strong relationships with stakeholders </li></ul> <ul><li>You communicate fluently in both Swedish and English</li></ul><p></p> <p><strong>A few words from the manager - Anna Hildebrand </strong></p> <p><i>Hi, I’m Anna Hildebrand, Manager of IoT Professional Services. Our team is passionate about delivering exceptional service and building strong partnerships with our customers. We value collaboration, continuous learning, and a positive, can-do attitude. If you’re looking for a role where you can make a real impact, grow your skills, and work with great people, we’d love to have you on board! </i></p> <p><strong>Why Tele2</strong></p> <ul> <li> We believe in fostering a creative and flexible work environment. You will be part of a culture where teamwork and inclusion are leading the way forward, a place where you bring your whole self to work as the unique person you are. We are committed to building a company that values diversity in all its forms.<br/> </li> <li> Every employee is important for the company’s success and you will always have an impact through your work with opportunities for growth and development through internal paths.<br/> </li> <li> At Tele2, we work hard to our commitment to lead in sustainability, which has made us a climate leader in Europe according to Financial Times. Sweden’s most sustainable company and ranked 37th globally by Time Magazine and Statista on their inaugural World’s Most Sustainable Companies list, featuring 500 companies from more than 30 countries. We keep reaching new goals as we are bound to shift to a circular economy.<br/> </li> </ul> <p><strong>Interest and application</strong><br/> Would you like to be a part of the Tele2s value-driven and including culture? Then hit the “apply now” button and let’s find out if we’re a match! </p> <p>Please note that in compliance with personal data management regulations (GDPR), we are unable to accept CVs via email. </p> <p>Warmly welcome to submit your application! To ensure an inclusive and fair recruitment process, we focus on your experiences and skills. Therefore, Tele2 has chosen not to consider cover letters. Instead, we