Epic Analyst 2 - Central (H)

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The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-Time Epic Analyst 2.

The Epic Analyst 2 assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The Epic Analyst 2 - Central (H) facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues.

Core Responsibilities:

• Serves as a support contact for application end‐users. Identifies issues and works to resolve them.

• Designs, develops, implements, and maintains the application.

• Supports all phases of testing and document workflow design.

• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.

• Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.

• Collaborates with trainers on application changes and new features to develop documentation and training strategies.

• Assists with analyzing the impact of information technology in clinical work processes.

• Participates in on-call rotations and support.

• Attends and participates in applicable committees.

• Maintains regular communication with team members and participates in weekly project team meetings.

• Reviews the status of projects and issues on an ongoing basis with leadership.

• Becomes knowledgeable about UHealth’s policies, procedures, and business operations.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Experience with Epic Maintenance related to version upgrades (scheduled), Nova Note reviews, Gold Stars

• Participate in IT Organizational Projects

• Optimization of Orders Transmittal – Organization wide impact

• Participate in regulatory improvements – scheduled and Ad-Hoc

• Participate in 3rd party integration projects – assist with workflow scope, testing and validations

• Participate in New Sites, and Department migrations and maintenance

• Participate with Charge testing, end-to-end workflow with Providers

• Resource for Provider Notes flow, Provider Teams optimization

• Resource for Revenue Integrity project

• End-User training support; development support and review of Tip Sheets and related training materials

• Participate in Application teams meetings scheduled and Ad Hoc

• When required, travel on-site for 1) Go-Live Support, 2) Attend on-site meetings or Vendor meetings as needed / scheduled

• Participate in IT Organizational Projects, testing

• Participate/attend all required IT meetings

• Proficiency with software virtual meetings (i.e. Zoom, Microsoft Teams)

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:                                                                                                        

• Bachelor’s degree in relevant field

• EpicCare Inpatient Procedure Orders (Required)

• EpicCare Inpatient Orders Transmittal (Preferred)

• Minimum 3 years of relevant experience

• Ability to perform duties in a remote work setting

• Knowledge with Incident reporting work queues such as ServiceNow

• Experience with On-Call rotations

• Facilitate meetings, Transcribe meeting minutes

• Update and maintain project; project tasks; service now Incidents records, Universal Requests

• Participate in yearly, quarterly, monthly one-on-one meetings as scheduled

• Learn Universit