Director, Clinic Operations

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Oversee operations of Urgent Care Clinics in the Greater New Orleans Area

The Director of Clinic Operations is responsible for administrating, managing, planning and coordinating activities, management of staff, provider relations, patient relations and financial performance for assigned practices. Oversees daily operations of the clinic including but not limited to the management of services, expenditures, work schedules, Joint Commission compliance, staff development, operations reports and orientation of new staff. Also responsible for overseeing the general operational support according to the established policies of the organization.

GENERAL DUTIES

• Patient Relations:
  - Responsible for addressing patient concerns/complaints within appropriate timelines.
  - Utilizes Avatar patent survey information to develop and implement patient programs to improve satisfaction. Monitors patient wait times and addresses issues causing delays. Monitors phone utilization and addresses dropped calls.
  - Responsible for ensuring that office(s) are clean and free of clutter.
• Staffing:
  - Responsible for interviewing, training and orientating of new employees.
  - Manages daily operations, workflows, schedules and timekeeping to maintain efficient practice operations. Makes recommendations regarding staffing models based on objective scheduling and volume analysis.
  - Understands and complies with all regulatory, procedural and licensing requirements.
  - Communicates regularly with the staff and conducts meetings and keeps staff informed.
• Performance Management:
  - Works with other stakeholders in establishing competencies for clinic positions. Validates that all employees meet specific job-related competencies.
  - Completes annual performance evaluation. Provides coaching to employees as required and performs other human resources/performance management duties as necessary.
• Financial:
  - Responsible for managing supply and staffing budgets.
  - Ensures that all billing information is processed accurately and within timelines.
  - Maintains supply inventory controls and approves order of supplies.
  - Develops and maintains cash controls for POS collections and petty cash.
• Planning:
  - Monitors practice volumes and develops trend reports.
  - Follows Joint Commission Standards for provider-based clinics.

EXPERIENCE QUALIFICATIONS

• 7 years of related experience and 2 years of leadership in healthcare
• 5 years of related experience and 2 years of leadership in healthcare for Obstetrics Specialty Service Line

EDUCATION QUALIFICATIONS

• Required: Associate's in Healthcare/Business Administration
• Required: Bachelor's Degree in Healthcare/Business Administration for Obstetrics Specialty Service Line

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart. 
• Give people a reason to smile. 
• Put a little love in your work. 
• Be honest and real, but with compassion.  
• Bring some lagniappe into everything you do. 
• Forget one-size-fits-all, think one-of-a-kind care. 
• See opportunities, not problems – it’s all about perspective. 
• Cheerlead ideas, differences, and each other. 
• Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right