Technical Deployment Senior Analyst

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Technical Deployment Senior Analyst

Job Summary

Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
This job is the fully qualified, experienced professional, journey-level position.

Responsibilities

Requirements & Support

• Supports deployment projects of diverse scope by validating customers' order requirements with the customer processing team and other stakeholders

• Project manages the technical deployment responsibilities with the Data center manager

• Has seasoned professional experience and knowledge of Data center's;  proposes alternate solutions to address internal issues within a diverse scope.

• Provides solutions cross-functionally to resolve customers' non-standard order requirements

• Facilitates smooth service delivery and ensures provisioned services meet and exceed customers' expectations

• Supports reinstall projects where required

 Project Planning

• Responsible for ensuring tickets are set with appropriate commit dates

• Works on problems of diverse scope to ensure work is completed on time and according to quality standards. Escalates issues when necessary

 Implementation and Delivery

• Plans, develops and delivers increasingly usual and more specialized customer implementations.  Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause

• Leads the planning and communication of project implementation

• Manages, monitors and executes planned activities of internal team and cross-functional groups in the company's business systems tools to ensure project milestones and commitments are met

• Facilitates implementation meetings with cross-functional groups

Cross Functional, Support &  Communications

• Offers solutions and collaborates with cross-functional teams to resolve issues during project implementation

• Maintains regular communication with functional and cross-functional teams throughout the implementation

• Handles the escalations, investigates and provides resolution to the issues independently and seeks Manager's assistance on complex issues

• Communicates with cross-functional groups on project plans and implementation progress for a specialized  project

Process Support/Optimization

• Participates with cross-functional teams to review business and/or technical processes within the Data center; refines or makes suggestions for continuous improvements and supports implementation of specialized solutions

• May lead process solutions

Systems Support

• Identifies unusual system or process issues (e.g. business system bugs on functionalities, training gaps)

• Assesses a wide range of system issues and suggests variations while working with Data center operations team members to meet solutions in creative ways

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