Sr. Services Support Rep - US

About the Role:

Are you a sales person who enjoys daily interactions with an established client base?  TD SYNNEX is looking for a Sr Services Support Representative who can deliver results and provide exceptional customer service to our partners.  In the Sr Services Support Representative role you work with specific, identified accounts.  You will work with your colleagues to provide appropriate information to meet our partners needs while supporting company directives to drive revenues/margins to ensure organizational profitability.  Take your career to the next level as an Sr Services Support Representative! 
 

What You'll Do:

• Formulate account plans

• Note account slippage and create a proactive strategy to gain business

• Engage with partners for quotes/orders and ensure that team enters those quotes/orders successfully

• Make inbound and outbound sales calls to an established client base in order to quote prices and provide product information

• Build influential relationships with our vendor partners and re-sellers

• Help re-sellers navigate vendor programs to maximize the profit for both TD SYNNEX and our partners

• Identify and develop business opportunities

• Represent TD SYNNEX professionally in daily interface with internal and external business partners, customers, and supporting departments

• Perform additional duties as assigned

• Meets attendance and punctuality standards

What We're Looking For:

Knowledge, Skills, and/or Abilities Required:

• Adjust readily to change and adapt as needed in regards to multiple parts of our organization

• Work as part of a team.  Build solid, effective working relationships with others

• Be able to constructively work under stress and pressure when faced with high workloads and deadlines

• Friendly, outgoing, socially at ease demeanor

• Able to execute instructions and to request clarification when needed

• Foster and lead multiple lines of communication

• Maintain a positive attitude in the face of criticism, rejection, or failure

• Skillfully negotiate, promote/sell ideas persuasively, and close transactions with mutually beneficial results

• Provide courteous and timely service 

• Attend to important details with accuracy and efficiency

• Able to use relevant computer system applications (Microsoft Office Suite)

• Able to maintain confidentiality of sensitive information

Required Experience and Education (Years & Type):

• High School/G.E.D. Certification plus 3 years relevant experience-

• 2 Year Degree plus 2 years relevant experience

Preferred Experience and Education (Years & Type):

• 4 year degree with Sales/Marketing emphasis

• Proficiency in Microsoft Office Suite

When you help us and join our team you'll get:

• Medical, Dental, Vision Insurance

• Tuition Reimbursement Program

• Accrued Vacation - Including New Hire Vacation!

• 401(k) plan and employer match

• Employee Stock Purchase Plan

AND MUCH MORE!

Key Skills

Customer Service, Microsoft Office, Positive Attitude, Sensitive Information, Strategy

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opport