Director, Business Applications

Job Summary

The Director of Business Applications (BA) leads and oversees the technology systems that support the operations of all internal business applications including financial, sales, marketing, resource management, and human resource platforms.   The Director BA partners with the business and leads the analysis of organizational needs for development and implementation of systems.  The Director of BA understands the technical functionality and capabilities and ensures that all systems are effectively meeting the needs of the business.  In addition, the Director of BA collaborates with third-party resources, vendors, and other IT teams in support of projects and operations around business systems.  

The Director of BA leads and oversees the day-to-day tasks of a team of analysts, developers, and administrators to ensure effective enhancement, integration, and operation of our business applications.  This includes the development and maintenance of the systems including the coordination of software releases and patches, testing and distribution of software updates, release notes, and training materials and communication plans as well as integrations with other systems.   Additionally, the Director BA is responsible for budgeting and forecasting spend for the department.    

This role interfaces with Business Leaders across the organization at all levels, and works very closely with the CIO, Performance Excellence, and Security.  

This position is a transformative and influential role in the business, which creates a technical environment enabling efficiency and scalability.

Primary Duties and Responsibilities:

• Leads the development and maintenance of all business applications including system integrations and understands the business requirements and makes recommendations regarding system integrations and updates. (30%)
• Manages the roadmaps and release schedules for all business applications.  Develops and maintains change management processes for all business applications and their integrations. (20%)
• Leads master data management initiatives and ensures ongoing data quality controls and processes. (20%)
• Manages partner/vendor relationships including agreement renewals and procurement endeavors. (10%)
• Provides leadership and direction to the IT Business Applications Team. (20%)

Education:  

• Bachelors in information science, Data Management, Computer Science, or related field (Required)

Experience:

• Five to ten years of experience in data analysis, systems administration, or computer programming.
• Three to five years of experience managing business analysts, developers, and administrators.
• Experience working with industry standards, regulations, and guidelines in database warehousing and other relevant systems.  
• Experience driving technology-enabled transformation.  
• Experienced leader, both as a people leader and as a collaborative leader of cross functional change initiatives.   

Skills:

• Experience working with SaaS based business application platforms such as NetSuite and Salesforce.
• Experience working with information security practices.
• Experience working with relational databases.
• Experience in data quality improvement.

Work Environment:

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. 

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify observe and assess.  The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

TeleTracking has a COVID-19 vaccination policy which mandates vaccination for certain positions or an approved exemption due to religious or medical reasons. Any accommodation request will be objectively considered in accordance with the Federal, State, and Local laws on a case-by-case basis. 

TeleTracking is committed to providing equal employment opportuni