Senior Receptionist and Switchboard

Senior Receptionist & Switchboard, MS Onsite Position Profile

Provides exceptional service to the business by greeting and assisting all visitors and by answering and transferring incoming calls from across the United States.

Job Duties and Responsibilities Reception & Client Engagement

• Greet visitors warmly and professionally, creating a positive first impression.
• Manage emails with attention to detail, discretion, and confidentiality.
• Distribute name badges to visitors, temporary employees, and contractors.
• Issue facility access cards to employees.

Visitor Management

• Check in guests efficiently and issue visitor badges.
• Promptly notify hosts of visitor arrivals.
• Ensure all visitor protocols are followed to maintain security and hospitality standards.

Conference & Meeting Support

• Schedule meeting rooms for all departments.
• Assist in preparing conference rooms for meetings of various sizes.
• Ensure rooms are set up according to requirements, including seating, A/V, and materials.

Catering & Hospitality

• Coordinate catering orders based on meeting needs and dietary preferences.
• Track invoices and confirm timely delivery and proper setup of food and beverages.

Technology Assistance

• Verify sound, video, and connectivity are functioning properly.
• Troubleshoot and resolve minor technical issues to minimize disruptions.

Administrative & Support Functions

• Perform light administrative duties as needed.
• Assist with PC support tasks.
• Update company phone and speed-dial lists in a timely manner.
• Manage the issuing of company loaner cell phones.
• Assist Administration or other teams with tasks such as envelope labels, compiling manuals, and more.
• Act as a model for company Vision, Values, and Mission.
• Build professional relationships with customers and internal teams.
• Perform other duties as assigned.
• Understand and support other work areas as needed.

Qualifications (Education, Experience & Certifications)

Typically Required:

• High school diploma or equivalent.
• 2+ years of prior switchboard or receptionist experience.

Knowledge, Skills, and Abilities

• Proficiency with MS Office Suite, specifically Word and Excel.
• Excellent customer service skills and strong attention to detail.
• Ability to handle multiple tasks simultaneously.
• Strong organizational and communication skills.

Working Conditions, Mental & Physical Demands

• Work typically performed in an office environment with adequate lighting, ventilation, and normal noise levels.
• Work assignments are varied and may require interpreting, comprehending, and applying complex material and instructions.
• Some physical effort required: primarily sedentary but may include walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs (e.g., papers, files, small parts).
• Moderate dexterity required, including regular use of calculators, keyboards, and hand tools.

Note:
The above statements describe the general nature and level of work performed in this role. They are not intended to be an exhaustive list of all responsibilities, skills, or working conditions associated with this position.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

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