Business Development Associate

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a Business Development Associate who will:

• Identify and help to develop strategic relationships with partners or potential customers.

• Partner with sales and marketing teams to implement effective outbound campaigns and align with industry go-to-market strategies.

• Drive pipeline growth by following up on inbound campaigns and leads.

• Conduct market research for existing and prospective clients.

• Coordinate appointments, meetings, and calls through cold outreach between customers Sales Directors.

• Assist in the development of a strong pipeline of new business opportunities through direct or indirect customer contact and prospecting.

• Leverage phone/email for prospecting with key metrics around setting qualified first sales interactions and next step calls leading to proposals/pipeline.

• Collaboratively solve deal-level challenges to increase overall revenue and sales bookings.

Is this opportunity right for you? We are looking for candidates who have or are able to:

• Bachelor's degree in business, technology, related field, or equivalent experience

• 1+ years of sales experience selling or equivalent experience

• Gain in-depth knowledge of CSG's CX technologies, territories, accounts, competitors, industry trends, and more

• Enthusiasm and energy around solving client and end customer challenges, and a desire to leave things better than you found them

• Understand and fulfil weekly, monthly and quarterly key performance metrics

You’re likely a great fit if you have:

• A proven ability to generate sales opportunities and build pipeline that drives revenue growth.

• Strong communication, negotiation, and interpersonal skills, with a collaborative team mindset.

• Excellent organizational and time management skills.

• A goal-oriented, driven approach—able to achieve individual targets while contributing to team success.

• Experience with cold outreach across multiple channels, including phone, email, social media, and mailer campaigns. This includes skills in account planning, pre-call preparation, opportunity qualification, and objection handling.

• Familiarity with Salesforce, outreach tools, and cold calling.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits 

• Work from Home

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest