Portfolio Account Manager, Global Strategic Accounts

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Global & Strategic Portfolio Account Manager is a key driver of merchant success, responsible for managing relationships, supporting the Account Managers on portfolio account strategy, and identifying opportunities for growth. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals.

Job Description:

Essential Responsibilities:

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive net new business prospecting and support Account Manager's prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

• 7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention. 

• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products as a strong advantage. 

• Proven success managing high-value accounts, delivering strategic account plans, business reviews, and achieving sales goals through retention, upsell, and cross-sell efforts. 

• Analytical and strategic thinker with a proven ability to manipulate data, identify growth opportunities, address complex challenges, and deliver measurable business results. 

• Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.