ASST MGR CASINO OPS

JOB SUMMARY:

Reports to and assists the Manager of Casino Operationsin directly assuring a professional and financially productive operation

 

KEY JOB FUNCTIONS:

·        Monitors all departments on anassigned shift to ensure seamless guest service.

·        Promotes guest development and worksto improve player and team member satisfaction in all areas.

·        Handles customer concerns.

·        Maintains the highest standard of customerservice in integrity in the Table Games department.

·        Develops, guides, and coachespersonnel in proper behaviors and the performance of their duties.

·        Trains Dealers and Supervisors onproper policy, procedures and internal controls.

·        Consistently implements all casinoprocedures relating to Table Games operations.

·        Administers Evaluations, PerformanceReviews and Merit Compensation within the established guidelines.

·        Maintains work schedules for assignedpersonnel; recommends or implements changes in staffing levels and / oroperational procedures.

·        Assists in managing the hiring,promotions, training, demotion and separation decisions.

·        Available and willing to work anychange in hours deemed necessary to meet business levels.

·        Ownership of all projects or specialassignments as assigned by the Casino Operations Manager.

 

EDUCATION and/or EXPERIENCE:  

·        College Degree preferred

·        Minimum of 5 years in a Supervisory orManagement position

 

QUALIFICATIONS:

·        Literate and fluent in English

·        Strong, proven leadership skills.

·        Strong communication skills (written,verbal and presentation).

·        Strong computer skills working with MSWord, MS Excel, SDS, STC and HETCMS.

·        Strong Guest Service skills.

·        Strong project management (managingexecution) skills.

·        Professional attitude and consistentlysets the proper examples.

·        Achieves excellent CSA results.

·        Achieves excellent turnover results.

·        Achieves excellent team member surveyresults (EOS / SFS).

·        Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business

·        Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same.  

·        Adheres to all regulatory, company anddepartment policies and procedures

 

PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:

·        Mustbe able to stand or walk for long periods of time

·        Visual and auditory range must includeimmediate environment

·        Mobility to move about the property

·        Musthave the manual dexterity to operate a computer and other necessary officeequipment

·        Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel

 

Positionsthat have contact with the public require the ability to work in a noisy 
environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to th